Job Details
Who We Are:
Tensator is recognized as the world leader in queue management solutions well known to increase profitability, revenues, and efficiencies while enhancing the guest experience for various industries, including but not limited to, retailers, banks, mass transportation hubs, sporting, and leisure venues across the globe. Our specific consultative customer approach has helped us establish lasting partner relationships with many blue chip clients right here in North America. The extensive range of innovative solutions that our company offers has helped create our reputation for directly increasing both revenues and sales margins for our customers. We make our money by making and saving our customers money.
Who We Need:
The Account Manager is responsible for the overall process of handling assigned accounts.In parallel, this position acts as the main support for the Business Development Management team and intermediary for the Operations, Design/Engineering, Technology and Finance departments. The ideal candidate will exemplify professional characteristics such as being assertive, analytical, detail orientated and dependable. They must also have the proven ability to multitask in a high paced environment while maintaining the integrity of their work. It is essential that this individual demonstrates a strong and positive work ethic as well as being resilient and adaptable.
Responsibilities
- Develop and maintain well-coordinated relationships with key decision makers within the client organization as well as within Tensator
- Conduct regular reviews on accounts to evaluate client demands, product usage, services provided and prices/fees to satisfy the clients needs as well as the organization s objectives
- Attend pertinent client visits, tradeshows and presentations to build relationships and educate the customer
- Work with the BDM to manage the overall strategy of account and increase revenue
- Attend monthly recap with Sales Operations Manager for assigned accounts (Large orders/ quotes, previous month sales/monthly and quarterly projections / YTD sales vs. prior)
- Quickly resolve issues within various departments that could produce customer service problems
- Protect sales margins by ensuring proper quoting created themselves and by assigned BDM
- Effectively communicate with external customers to ensure all parties are aware of the current state of the project/ business in general
- Ensure all internal departments are aware of requirements for accounts and proper actions plans are implemented
- Create inventory forecasts on assigned accounts for Supply Chain use in purchasing efforts
- Answer inbound customer questions, de-escalate issues, provide updates to status/ shorts/ replacements/ damages
- Provide quotes to customer same day as request and provide weekly follow ups to close business
- Review open/late order reports and create action plan with internal departments to satisfy customer needs
- Set up new accounts (if applicable) with finance department
- Track minutes during account meetings and coordinate next steps per department with action plans
- Prepare/maintain scorecard data, distribute to management and develop strategies toward continuous improvement
- Receive new orders for assigned accounts and review for errors ensuring proper processing
Qualifications
- 4-year college degree
- Proficient in Microsoft Excel, Microsoft Word, PowerPoint
- Strong sales and customer service background
- Excellent time management and grammatical skills
- Ability to troubleshoot and problem solve
- Ability to reconcile large scale project information
PHYSICAL DEMANDS:
- Frequently required to sit while using the computer and phone.
- Occasionally required to stand and walk around the office and through the warehouse.
- Ability to lift 30lbs occasionally.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Attendance is an essential function of this role as the employee is required to provide external customer service support as well as internal sales team support
- All reasonable accommodations will be considered and determined on an individualized basis in order to enable individuals with disabilities to perform the essential functions of the position unless the accommodation(s) causes an undue hardship to the business.
WORK ENVIRONMENT:
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- Employees will be working in a general office environment
- Noise level in the work environment is usually quiet and primarily focused on business needs
EQUAL EMPLOYMENT OPPORTUNITY:
Tensator, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Tensator complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company conducts business. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Tensator expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Tensator s employees to perform their job duties may result in disciplinary action up to and including termination