Job Details
**Product Support Sales Representative (PSSR)** Location **Kent, Washington** Department **Kent 6312 - Parts** **Job Title:** Product Support Sales Representative (PSSR) **Location:** Kent, WA **PRIMARY RESPONSIBILITIES:** The Product Support Sales Representative (PSSR) is responsible for the coverage, retention, development, and customer satisfaction of a specific group of customers within an assigned territory. This individual should be ambitious and have a passion for delivering innovative product support solutions to Moderns customers. Provide customers with quotes related to product support
+ Perform machine inspections and evaluations * Demonstrate Modern Machinerys core values and promote the mission and vision of the company
* Follow all company policies, processes, procedures. Exercise safe work practices to contribute to the achievement of the companys safety goals
* Effectively communicate with and establish relationships with assigned customers
+ Develop sales forecasts and business plans for each customer
+ Utilize the companys CRM system to track and maintain customer records
* Promote growth and increase sales activity for parts and service
+ Identify new or additional opportunities for aftermarket sales
+ Sell service programs
+ Perform and coordinate market and opinion surveys
* Communicate the progress of repair(s) to customers equipment in the shop
* Assist in successfully negotiating and settling customer product support disputes
* Execute on short and long-term goals through good management and planning
* Be a personable, highly motivated, and ethical problem solver who can adapt to all forces around customers, suppliers, manufacturers, and co-workers
* Provide exceptional customer service
* Ability to take the initiative to accomplish work with little supervision
* Effectively manage relationships both internally and externally
* Good verbal and written communication skills
* Ability to exercise integrity, confidentiality, and discretion
* Excellent time management and organizational skills
* Capable of working with all levels of the organization
* Teamwork: cooperate and support others within the Modern Machinery organization
* High School diploma required. Bachelors degree preferred and/or 5+ years of industry experience and/or training, or equivalent combination of education and experience
* Requires a valid drivers license and the ability to maintain an insurable driving record
* Proficient in Microsoft Office products (Outlook, Word, and Excel)
* Medical, Dental, Vision, and Prescription Insurance
* 401k/Roth Retirement Savings Plan with Company Match
* Paid Time Off (Vacation, Sick, Holiday, and Bereavement)
* Profit Sharing Program
* Gym Membership Reimbursement Program
* Family Scholarship Program
* Employee Assistance Program
* Company Paid Life Insurance
* Company Paid Disability Benefits