Job Details
$2k RetentionBonus during your 1st year of Employment!
Are you looking to start your career in the Legal field or continue a career in customer service? Join our Team!
Our Legal Account Resolution Specialists/Legal Collectors work in a call center environment within our professional law office setting.
They are responsible for making outbound calls and taking inbound calls. They notify and/or locate consumers with delinquent accounts and attempt to secure payments. All consumers of our clients are in the post-judgment, legal stage of collections; managing files throughout the legal process is an important responsibility in this role. If you have a strong focus on customer service and learning paired with technical skills, please read on and apply to be considered.
Schedule:
- 8:00am - 4:30pm, Monday through Friday during Training
- 8:00am - 4:30pm after Training
- No weekends or evenings
Responsibilities/Duties/Functions/Tasks:- Requests form letters to consumers or representatives to notify and encourage payment of delinquent accounts
- Confers with consumers or representatives by telephone in attempt to determine reason for overdue payment and make an attempt for payment resolution
- Calculates payment arrangements and negotiates settlements which may require supervisor/client approval
- Documents information about financial status of consumers and status of collection efforts and performs data entry to update notes on account
- Contacts consumers, consumers' representatives and attorneys to provide status updates and request/supply additional information and documentation. May also contact courts
- Obtains information to handle debit and check payments by phone
- Searches internet, public records, city and telephone directories, credit bureau reports, vendor searches and contacts employer and post office to locate consumer and/or consumer assets
- Makes decision for next activity on consumer files and monitors file for expected outcomes
- Follow-up to ensure all available options are utilized to achieve payment of debt
- Meets minimum standards for daily calls, files worked and goals
- Handles files in accordance with company and client standards, follows scripts and regulatory compliance requirements
- Approaches contact with consumers and third parties with a high level of professionalism/customer service on a recorded and monitored phone line
- Complete all required training applicable to assigned position
- Additional duties as requested or required
Qualifications:- High school diploma or general education degree (GED)
- 1-3 years relevant customer facing experience or an equivalent combination of education, training, and experience
- Ability to type 30 wpm with accuracy
- Knowledge of basic computer operation, including internet research
- Communicates effectively verbally and in writing
- Must pass a background check and drug screening. In accordance with recent changes to Ohio law, we do not test for THC/Marijuana
Compensation and Benefits:- The compensation is $17.00 per hour, plus uncapped monthly bonus opportunities, with an average annual bonus of $10,000
- Employees proficient in Spanish may receive additional compensation
- Hybrid Schedule potential after 6 months
- Paid Time Off (PTO) - 16 days annually + 8 Company paid holidays
- Competitive benefitsMedical, Rx, Dental, Vision, Life, and Disability Insurance after 30 days and 401(k)
- Promotional opportunities from within the firm
- Employee Perks Available from Verizon, Car Dealerships, Local Movie Theaters, Theme Parks, etc.
- Earn incentives through monthly contests in a fun team environment
- Commuter Flexible Spending Account for Parking or Public Transportation
- Onsite fitness center (available to join)
Weltman/WWR is an Equal Opportunity Employer committed to Excellence through Diversity!