Job Details
Description
There's So Much Fun in Store!
Set to open summer 2022, adjacent to the Hampton Roads Convention Center and Hampton Coliseum, this state-of-the-art facility is the largest of its kind in Virginia. Purpose-built for competitive aquatics, the Aquaplex was designed to host Mid-Atlantic and national competitive swimming and diving events, artistic swimming, water polo, and more. Spectator seating for 1,500 overlook the eight-lane, 50-meter pool with two moveable bulkheads. Seating for 760 athletes occupies the wide, spacious pool decks for the smoothest of swim and dive event execution. Swimmer warm-up and warm-down is a breeze in the eight-lane, 25-yard programming pool, and nearby multi-purpose rooms provide space for event staging and hospitable functionality. A culinary center with two purchase points ensures spectators never miss an exciting moment.
The Hampton Virginia Aquaplex is currently accepting applications for Concessions Attendant. The Concessions Attendant is responsible for providing outstanding guest service, receiving and processing payments, serving food and beverage items in a timely manner, as well as preparing and cooking food in a timely manner according to menu standards. In addition, the Concessions Attendant is responsible for engaging with guests behind the customer service counter, as well as beyond the service counter. This part-time position reports to the the Food & Beverage Supervisor.
ESSENTIAL DUTIES AND RESPONSIBILITIES
FRONT OF THE HOUSE
Operate cash register and Point of Sale (POS) System
Engage with members and guests to include greeting customers, and providing friendly and professional service
Provide excellent guest service
Observe guests to anticipate their needs and respond quickly to requests
Build rapport with members and guests
Upsell food and beverage items
Actively produce new ideas for business success and efficiency
Serve food and beverage items in a timely manner
Open and close the Front of the House (FOH)
Clean and maintain the Front of the House
Clean and maintain the Concession area
Organize, stock, and control inventory
Constantly circulate around the dining area to maintain cleanliness and interact with the guests
Communicate with managers regarding FOH issues
Possess strong guest service skills
Able to multi-task
Able work irregular shifts to include nights, weekends, and holidays as needed
Able to stand and/or walk for the duration of the shift (8 or more hours)
Able to work collaboratively and communicate effectively with team members at all levels of the organization
Perform other duties and responsibilities as needed, required, or assigned by the Food & Beverage Supervisor, Regional Food & Beverage Director and/or the General Manager
KITCHEN
- Clean food preparation areas, cooking surfaces, and utensils.
- Cook the exact number of items ordered by each customer, working on several different orders simultaneously.
- Maintain sanitation, health, and safety standards in work areas.
- Measure ingredients required for specific food items being prepared.
- Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles.
- Pre-cook items in order to prepare them for later use.
- Verify that prepared food meets requirements for quality and quantity.
- Wash, cut, and prepare foods designated for cooking.
- Clean, stock, and restock workstations.
RequirementsMinimum 1 year cooking experience, preferably high volume (preferred).
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience: Less than high school education; or up to one-month related experience or training; or equivalent combination of education and experience.
Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals in English. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to make change in US currency.
Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills: To perform this job successfully, an individual must have working knowledge of Microsoft Office (Word, Excel, Power Point, etc.). Upon hire and training, the individual must be able to successfully utilize the facility Point of Sale software (i.e. - Micros, Clover, etc.) and Timeclock software.
Certificates, Licenses, Registrations: To perform this job successfully, an individual must possess the following:
Food Handlers Certification (within 60 days of employment)
Age Requirements: Due to hours of operation, the individual must be at least 16 years of age; 18 years of age if the facility sells alcoholic beverages.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl and taste or smell.
The employee must regularly lift and/or move up to 10 pounds; frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
While performing the duties of this Job, the employee is frequently exposed to vibration.
The employee is occasionally exposed to fumes or airborne particles; extreme cold (non-weather); extreme heat (non-weather).
The noise level in the work environment is usually moderate to loud.