Job Details
Summary/Objective: The Customer Service Representative provides basic cash receipt and payment services per financial institution procedures. Essential functions:Receive checks and cash for deposit to accounts, verifies amounts, examine checks for proper endorsements, and enter deposits into computer records.Cash checks and processes withdrawals; pays out money after signatures and customer balances are verified.Cross-educate and promote bank products like debit cards, online banking, and other financial institution products, including IRAs, certificates of deposit, safe deposit boxes, reloadable prepaid travel cards/gift cards, and money orders.Assist customers with questions about their accounts, online and mobile apps, telephone banking, and Debit Cards and Credit Cards inquiries. Place check orders for customers.Receives mortgage, consumer loan, and other payments and ensures the payments match the balance due. Enters payments in the computer. Generates customer receipts.Place a hold on accounts for uncollected funds.Assist with preparing cash shipments to the Federal Reserve.Counts, checks, and packages coins and currency.Balances cash drawer at the end of the shift and compares totaled amounts to a computer-generated proof sheet. Reports any discrepancies to the supervisor as necessary.Ensures that the teller station is properly stocked with forms, supplies, etc.Exchange Foreign Currency and redeem Savings Bonds.Balance and load ATM (troubleshoot any problems with the ATM). Report malfunctions of teller terminals and other equipment used at the teller station.Responsible for checking night depository bags and recording the correct information on the financial institutions forms.Assist with answering incoming calls and check-in and allow access to customers entering their Safety Deposit Box.May cross-train in other departments on operational functions.Participate as able with branch marketing and community involvement events.Additional duties as assigned as it relates to the position.Competencies:Knowledgeable of bank policies, procedures, and regulationsAttend training on bank/job-related topicsWilling to work on other projects as necessaryAbility to work both independently and as part of a teamDetail orientedCandidate must be a people personCandidate must act professionally at all timesAble to handle confidential informationProficient in Microsoft Suite (Word, Outlook, PowerPoint, and Excel)Computer savvy: able to learn new software quicklySelf-motivated and persistent in following through and learning quicklyExcellent communication skills - both verbal and writtenProblem