We're looking for someone passionate about providing excellent customer service to our clients and policyholders. As our next insurance customer service representative, you will show our policyholders the value of being one of our customers by generating insurance quotations and providing coverage advice. You'll also be in charge of giving current policyholders excellent customer service by resolving billing issues, amending policies, and making policy suggestions. The ideal candidate for this role has prior customer service experience and excellent communication skills. If this sounds like you, apply now!Responsibilities:Remain up to date on new marketing initiatives to accurately address insurance-related questions using all available toolsDemonstrate accuracy in processing client policy modifications based on the data givenManage inbound calls related to insurance policy concerns, customer complaints, and general queriesConfirm client insurance coverage and provide evidence of insurance papers to policyholdersContact clients for concerns or complaints, provide appropriate solutions, and monitor the situation to make sure the issue is resolvedQualifications:Understands how to utilize a database for processing client information and how to use Microsoft Office to create necessary documentsExcellent active listening, interpersonal, and communication skillsHigh school diploma or GED equivalent neededYou must have previous customer service experience for this positionKnowledge of insurance products and policy schedules is preferredAbout Company:We are a recently established insurance agency, dedicated to delivering exceptional customer service that goes above and beyond expectations. Our primary objective is to offer competitive rates tailored to meet the unique needs of our clients, ensuring their utmost satisfaction. Through our unwavering commitment to excellence, we strive to build a reputable presence in the industry, earning strong referrals and fostering long-term relationships with our valued customers.
West Texas Agency El Paso
05/18/2024
El Paso,TX