Job Details
Description:
Purpose: This position is responsible for creating, directing, and maintaining a high value, on premise, guest experience, through the leadership and management of the Front of House (FOH) & Back of House (BOH) Teams.
Essential Duties:
Oversee and direct day to day operations onsite (averaging 40-45 hours/week)
Facilitation of strategic priorities, departmental goals, initiatives, and performance work objectives management, while seeking process improvements along the way for both FOH & BOH.
Ensure the efficient and profitable business performance of the restaurant and the optimal utilization of staff and resources. Oversee staff scheduling, and temp labor use for FOH & BOH.
Oversee and report on budgeting and department finances, managing profitability & allocating resources.
Oversee inventory management for FOH & BOH.
Manage staff hiring and performance; provide training/mentoring and facilitate professional development
Attract patrons by developing and implementing marketing, advertising, public and community relations programs; evaluating program results; identifying and tracking changing demands.
Integration of Sales and Branding campaigns into the restaurant aesthetic and restaurant experience
Maintain high standards of food, service, health, and safety. Uphold legal requirements.
Upkeep and attention to care of equipment and arrangements for repairs, contracts, and other services
Active member of the FOH & BOH Team as needed
Other duties as assigned
Education/ Experience/Skills:
Three years of team management and customer service experience.
Exceptional customer service skills and abilities. Must be able to communicate clearly and effectively with all managers, employees, guests, and purveyors at all business volume levels.
High level interpersonal and mediation skills. Ability to deal with difficult situations and resolve matters appropriately and effectively
Thorough knowledge of all NBB brands, history, process, culture, and the beer industry
In depth knowledge of marketing/branding practices and procedures at NBB
In depth knowledge of Windows OS and Microsoft Office
Working knowledge of financial statements
Advanced verbal & written communication and public speaking skills
Thorough understanding of legal requirements for serving alcohol
Knowledgeable in brewing processes and NBB beers
Percent of Travel: 0-10%
Requirements:
Working Conditions: Office; Restaurant environment; Position requires working nights & weekends
Physical Requirements:
The position requires frequent, constant standing and walking.
Be able to work in a standing position for long periods of time (up to 10 hours). Be able to reach, bend, stoop and frequently lift up to 40 pounds.
Must be able to move and process information quickly.
Continuously bend, reach, twist and use your hands and arms.
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