Job Details
Summary:
The Sales Manager is a role model for building and maintaining guest relationships that are the foundation of the Company s retail sales success. This position will work with the store manager to develop and lead retail sales associates in the implementation of the Company s sales approach, perform store operations functions such as opening and closing the store, and maintain compliance with the Company s policies and operating procedures to ensure the delivery of an exceptional in-store experience for every guest that results in increased store sales, profitability and guest loyalty.
The Sales Manager is responsible for coaching sales technique and sales performance for the retail sales associates (RSA). This position is also responsible for ensuring that all RSAs complete and implement all designated training.
The Sales Manager is accountable for assisting in meeting and exceeding guest satisfaction and sales targets, which includes Sales per Guest (SPG), Gross Margin, (Digital) Net Promoter Score ((D)NPS) and other key performance metrics.
Responsibilities:
- Co-lead the store retail sales associates in meeting and exceeding sales goals, Sales per Guest (SPG), (Digital) Net Promoter Score ((D)NPS) and other key performance metrics. Optimize guest conversion and sales tickets by ensuring the deployment of the Company s sales approach.
- Maintain a visible presence on the sales floor, role modeling the selling process, personally interacting with guests and being in a position to positively impact the sales process and ensure the Company s brand is properly represented. Resolve guest issues in a professional, helpful manner that strikes the proper balance between guest satisfaction and financial responsibility to the company.
- Participate in developing and implementing sales plans to create a culture of accountability and to ensure a continued focus on sales performance and other goal attainment.
- Ensure compliance with store operating polices and procedures, including advertising and promotions, merchandise layouts, pricing, beginning and end-of day, store appearance, human resources, health and safety, etc. Maintain operational standards and office administrative routines and processes.
- Use staffing-to-traffic methodologies to properly staff and manage the sales floor; prioritize daily responsibilities and tasks.
- Analyze operational and financial reports to determine the store s results and performance trends, and take prompt corrective action to remedy significant variance.
- Create an engaging, positive working environment and strong selling culture; recognize and reward top performers.
- Serve as the Manager on duty, managing the store in the absence of the store manager.
- Participate in velocity walks to assess and respond to category sales performance.
- Maintain high levels of knowledge on all Company products, promotions and store procedures.
- Assist with employment decisions and/or recommendations on hiring, improvement plans, transfers, promotions, corrective actions, terminations, pay adjustments, etc.
- Coordinate and manage the work of employees by directing members of the team to meet the area s goals. Audit regularly to ensure standard operating procedures are being adhered to.
- Manage employee performance and assist employees in making improvements to their performance through coaching, mentoring and administering performance reviews. Recommend, plan and/or implement employee training and skill development activities.
- Audit, maintain and ensure employee time-keeping and absentee records are accurate.
- Communicate company and departmental issues and goals and facilitate employee growth and development through weekly team meetings, regular individual employee meetings, coaching, training, and company-offered learning opportunities.
- Demonstrate the Company s Core and Growth Values in the performance of all job functions.
At Ashley, we re more than a business we re family. As the largest manufacturer of home furnishings in the world, we know what it takes to build incredible furniture and future leaders. We re problem solvers with the grit to persevere during challenging times and innovators who won't coast when times are good. We create solutions, not excuses. And never settle for status quo. It s the reason we re always searching for better ways to delivering an exceptional customer experience. That's why Ashley Furniture is #1 in our industry.
Ready to grow? You ve come to the right place. Ashley Furniture has a Growth Mindset , and once you join our team, you ll learn from the best in the business.
Apply today and find your home at Ashley!
Compensation: Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related factors.
Annual Salary: $67,700-$79,000. Employees are also eligible to earn monthly, quarterly, and annual incentives based upon store sales; according to historical data, if store sales targets are met, employees can expect to receive between $17,250 and $30,000, depending upon store sales volume.
Profit sharing is available to eligible employees; this discretionary program is dependent on the profitability of the company.
Benefits: When you join our family, you are eligible to participate in our comprehensive benefits programs which includes Health, Dental, Vision, Life/Disability, Flexible Spending Accounts, 401(k), Paid Holidays, 80 hours paid vacation and 40 hours of California Paid Sick Leave. Benefits may vary based on position and location, so we encourage you to speak with the recruiting team during the interview process.
Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual s skills, qualifications, merit, and business need.