Job Details
As tech-savvy problem solvers, Customer Service Representatives Internet/Voice make a real difference to their customers and our company. Use your extensive training to optimize the high-speed services that keep people connected in ways that really matter. There's a lot of technology to work with, so we make sure you get the dependable mentoring and coaching that keeps you well-versed and supported. We promote a positive environment and make sure you have what you need to succeed. If you're eager to learn, this is a role with a lot of potential.
* Full-time
* Job level: Entry
* Career progression
* Multi-tasker
* Positive
* Proactive
* Problem solver
* Result-driven
* Team player
**Transcript**As a member of our internet and voice lead team, I work alongside with my colleagues in establishing the perfect means of communication throughout the call center floor. We all share the one common goal in assisting our customers as well as our agents. With any particular questions that may come about, or any type of situations we need to limbus on, that may come about that needs to be answered. But we are all broken down at the different quadrants throughout the call center floor, in which we feed off one another, just in case we had any type of questions for one another. But at the same time, you know, we have so many different people here that are trained, equipped, and has so much knowledge regarding any type of situation that may come about here. But again, we just continue to feed off one another. You're constantly learning new things on a day to day basis here. And yes, I really thoroughly enjoy the job that I do.
Describe a day in the life of a Customer Service Representative. Benefits and Compensation at Spectrum Tap into benefits that boost your career. **Healthcare**
Health Insurance (Medical/Prescription Drug, Dental and Vision).
**Education reimbursement**
We provide reimbursement up to $5250 per calendar year for approved eligible courses.
**Retirement savings/401K**
We provide a 100% match for every dollar you contribute, up to 6% of your eligible pay.
*Call Center Hours of Operation: 5:30am - 1:00am, 7 days a week
(including weekends & holidays)*
**At A Glance** Full-time entry-level to mid-level customer service role troubleshooting and resolving customer technical home phone, home internet, cable and video service issues, including repair, billing, and accounts. Profile: A tech-savvy problem solver who can multitask to repair a variety of services and equipment. Internet/Voice Repair Representatives use patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on customer interactions. Benefits include fully paid training and time off, comprehensive health packages, retirement savings, free Spectrum services where available, and more.
No matter your background, our training program can put you ahead of the curve on all the latest internet and phone technology. Well help you develop the skills to be comfortable, positive, and adaptable while troubleshooting all kinds of technical issues. Your dedication and resourcefulness, paired with the strength of our products and services, keep services flowing and customers satisfied. Your attention to detail will be essential as you note actions taken and record customer service histories in full. All of this helps to create and maintain positive customer experiences. If youre ready to grow your skills, this is a role with a lot of potential.
*It's about building relationships and turning the knowledge you gain in training into customer service wins. Internet/Voice Representatives make a real difference to customers and the company, providing over-the-phone internet and phone support and repair services to keep people connected. You will have advanced diagnostic tools to help you address technical inquiries and get services running smoothly, talking customers through fixes you can make together. If an issue calls for extra attention, bring in additional internal support and field technicians to get things back on track. Understanding the products and your customers sense of urgency will help you create a satisfying customer experience.*
***It's about learning and growing***
*This may be new for you, but the journey is all mapped out. There's a lot to learn, and our thorough, fully paid training can make you an authority on Spectrum's industry-leading Internet and Voice products and services in about a month. After that, youll be ready to answer all kinds of technical questions, process orders, and more. The industry moves quickly; to stay on top of it, we provide training updates to keep you up-to-date on our newest products, services, and upgrades. Our dedicated mentor program and coaching line ensure you're supported on calls. One-on-one time with group leaders and additional support staff give you everything you need to create a streamlined process for your customers and yourself.*
***With a deliberate path to success**
We believe the best people to lead are those who have been down the same road before. Most of our supervisors started as Representatives themselves, so they know exactly what kind of support will help you grow into a successful employee. With well-established career paths across multiple lines of business, advancement is a very real and achievable goal. Make your first move toward a long and rewarding career with Spectrum.
**The benefits are clear**
In addition to the core benefits industry-leading retirement savings and 401(k) plans, comprehensive health care insurance options, dental and vision plans, flexible spending, family leave, and paid training and time off we offer free Spectrum products and services where available, education assistance tuition reimbursement, employee discounts, and a selection of other programs to support team members and their families.
**What it takes to get started*** *The minimum requirements for the Internet/Voice Representative are:* Ability to read, write, speak and understand English High School Diploma or GED
**Preferred Qualifications**
Preferred qualifications for the Internet/Voice Representative are: 6 months or more customer service or related experience 6 months or more of basic technical support experience 6 months or more heavy volume phone experience 6 months or more working with computers and multiple software applications
**Our Commitment During COVID-19** Your health and safety is important to us, as such were using virtual recruiting tools to safely meet with qualified candidates. We are working in the office, following CDC guidelines.
**Get to Know Us** Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, youre joining a strong community of more than 95,000 individuals working together to serve more than 31 million customers in 41 states.
**Who You Are Matters Here** Were committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement.
Customer Service In-Call Center, Rep 1 - Internet/Voice Repair Call Center, Customer Operations, Customer Service, IT Services/Support Ontario, California Customer Service In-Call Center, Rep 1 - Internet/Voice Repair Call Center, Customer Operations, Customer Service, IT Services/Support Ontario, California Areas of interestEnter a location and a category, and click "Add" to create your Job Alert. Select category
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* Call Center, Ontario, California, United States
* Customer Operations, Ontario, California, United States
* Customer Service, Ontario, California, United States
* IT Services/Support, Ontario, California, United States