Job Details
** VP, RETAIL CHANNEL OPERATIONS**
**Job Category****:** Operations **Requisition Number****:** VPRET02375 Showing 1 location **Job Details**
**Description**
ESSENTIAL FUNCTIONS
Oversee all strategic planning and procedures related to operations within assigned channel(s)
Manage staff by communicating and directing job expectations; planning, monitoring, and appraising job performance; coaching, counseling, and disciplining employees; and initiating, coordinating, and enforcing policies and procedures
Recruit, select, orientate, and train employees; evaluate and address staff productivity and performance; and develop personal growth opportunities for team members
Proactively identify areas of operational risk and work with managers and other business leaders to implement processes and controls to mitigate issues
Oversee policies and procedures for assigned areas and implement industry best practices
Analyze staff productivity and outputs to ensure metrics appropriately drive and measure staff performance, identify trends, and implement changes
Create goals and plans for assigned functions to ensure teams are working towards reaching optimal production within desired deadlines
Partner with executive management to define FGMCs long-term operational strategies and goals within assigned channel(s) and implement methods and processes to achieve goals
Collaborate with other departments and leaders to ensure alignment and achievement of Company goals
Maintain knowledge of mortgage lending guidelines and regulations, as well as industry trends and best practices
Attend industry conferences and events and build relationships with industry leaders to strengthen the FGMC brand and maintain an ongoing awareness nationwide of our culture, products, and other offerings
Maintain ability to travel as needed
Perform other duties as assigned
KNOWLEDGE, SKILLS, AND ABILITIES
Excellent verbal, written, and interpersonal communication skills
Ability to work effectively with internal and external customers and build strong relationships
Excellent presentations skills
Strong ability to manage, motivate, inspire, and support staff while effectively communicating FGMCs business policies and procedures
Strong analytical and problem-solving skills with an ability to anticipate and avert problems and offer solutions
Ability to effectively define, organize, coordinate, and monitor multiple projects and tasks to meet established deadlines
REQUIRED QUALIFICATIONS
High school diploma or GED
Bachelors degree in a related field or equivalent work experience
12+ years of related mortgage-industry experience within desired channel(s)
5+ years of management-level experience across various functional areas
NMLS license or ability to obtain license within 90 days of employment (if within Retail channel)
Broad-based knowledge of the mortgage industry, including highly advanced knowledge of mortgage lending guidelines and regulations (RESPA, REG B, HMDA, FHA, VA, Conventional, and other products offered)
PREFERRED QUALIFICATIONS
Experience in all channels and products
PHYSICAL REQUIREMENTS
The following physical requirements must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations will be made for qualified individuals with disabilities to perform the roles essential functions. This job operates in a professional work environment and requires the ability to use a computer and/or other office equipment and remain in a stationary position for considerable amounts of time. Incumbents must possess the ability to assess information and communicate as needed with internal staff/external clients in person or via phone or email.
*Management may assign or reassign duties and responsibilities to this job at any time. FGMC is proud to be an Equal Employment Opportunity employer. We celebrate diversity and are committed to creating an inclusive work environment for all individuals.*
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