Job Details
Who Is Bristol Farms?
Since opening our first market in Rolling Hills, CA, Bristol Farms has brought people together around a love for cooking and sharing delicious food. We have worked to create a community of curious foodies - people who enjoyed exploring the aisles and discovering new and exciting ingredients. We know that in order to achieve this goal, we must provide the freshest, highest-quality, locally sourced meat, seafood, and produce, complement it with an awesome array of groceries in each aisle, and create an extraordinary experience for every guest.
To create that experience, we rely on our amazing team members and leaders to provide extraordinary service; and to create a fun, interactive, and engaging environment where we invite the guests to participate in the experience.
We seek out team members who not only enjoy food but are passionate about it. Team Members who thrive in a fast-paced environment and can still maintain a calm demeanor, who have a positive attitude, and who work well in a team environment. People who are warm, outgoing, authentically amazing, and want to be inspired, challenged, and proud of where they work. We look for team members who can connect with people and reach a level of hospitality that exceeds guests' expectations.
Ingredients You'll Bring to the Table
You love food and can create an experience that is beyond the everyday. You have a positive attitude and work well in a team environment. You can connect with people and reach a level of hospitality that exceeds guests' expectations. You are warm, outgoing, authentically amazing, and want to be inspired, challenged, and proud of where you work, You embody a spirit of entrepreneurship and mutual respect. You approach every situation with a YES! attitude and seek to find a solution to all opportunities that arise.
What Will Be On Your Plate?
Job Title: Natural Living Assistant Manager
Department: Natural Living/Vitamins
Reports To: Natural Living Manager
FLSA Status: Nonexempt
Summary
This is a management position. The Assistant Natural Living Manager will have the necessary confidence, commitment, and motivation to move themselves towards success. Key personality traits & skills needed to accomplish this are: patience, even tempered, humble, observant, perceptive, supportive, decisive, flexible, analytical & consistent. Must be self-motivated; have strong leadership skills; good listening skills, extraordinary customer service skills; applied empathy; and possess a strong sense of urgency in all duties performed. Due to Bristol Farms Lazy Acres goals and structure, the Assistant Natural Living Manager should also be open to growth and expansion.
Essential Duties and Responsibilities
In addition to performing all required duties of the Natural Living Clerk, the Assistant Natural Living Manager assists the Natural Living Manager in all aspects of the development of the Natural Living Department. Assumes all responsibilities of a manager when the Natural Living Manager is not on duty. He or she also performs the following duties (other duties may be assigned):
- Leads by example; models correct behavior and adherence to company policies and procedures.
- Assists the Natural Living Manager with all Natural Living responsibilities.
- Under the direction of the Natural Living Manager, is responsible for educating staff on products as well as sources to find information on products and ingredients.
- Under the direction of the Natural Living Manager, educates staff on the upkeep of the department (awareness of labels and expiration dates, on- and off-sale of products, proper ordering for stock and sales, cleanliness of shelves and products, etc.)
- Maintains knowledge and keep up-to-date on new information through trade magazines, etc.
- Assists the Natural Living Manager in maintaining high profit margin in accordance to the approved pre-set budget, which entails, but is not limited to: sales goals, cost of goods, expenses, price changes and waste management.
- Assures high quality and proper quantity through accurate ordering and receiving while under the direction of the Natural Living Manager.
- Rotates stock to assure high quality, fresh merchandise at all times.
- Accurately prices all merchandise by stamping, marking, or placing shelf tags/signs.
- Assures daily price changes are done accurately & completed before store opens; maintaining price integrity at all times.
- Handles all customer complaints in such a manner to assure repeat business no matter the complaint.
- Serves customers with a smile and willing attitude. Assures high sales through establishing relationships with customers to ensure repeat business.
- Follows safety work standards and reports any safety hazards to Store Director.
- Maintains a clean & safe work area at all times.
- At all times, meets and exceeds Bristol Farms Lazy Acres standards in food, service, quality, and cleanliness.
- Follows the employee handbook at all times, especially on service standards and appearance.
Supervisory ResponsibilitiesCarries out supervisory responsibilities in accordance with company policies and applicable laws. Other responsibilities include assisting with the training of employees; planning, assigning, and directing work; appraising performance; rewarding employees, addressing complaints, and resolving problems.
Customer Service Skills The Assistant Natural Living Manager is expected to provide customer service that is extra ordinary and exceeds the expectations of our customers. They are required to follow established policies and guidelines that go beyond simply smiling and greeting customers. Going above and beyond encompasses attitudes, respect, and flexibility. The Assistant Natural Living Manager is expected to have a positive "can-do" attitude; to treat others with respect; and easily adjust to changes in the workplace.
Education and/or ExperienceHigh School diploma or general education degree (GED); or three to six months related experience.
Language SkillsAbility to read and interpret documents such as safety rules, memos, special orders, operating and maintenance instructions, procedure manuals and schedules. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers, or employees of Bristol Farms Lazy Acres.
Knowledge Of EnglishThis is a customer service driven position. The candidate must have the ability to speak, read and understand English.
Mathematical SkillsAbility to add, subtract, multiply, and divide using whole numbers & fractions.
Reasoning AbilityAbility to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to resolve conflicts in such a manner to create a win-win situation. Ability to analyze a variety of situations, think through to a solution and implement the solution.
Physical DemandsWhile performing the duties of this job, the employee is regularly required to stand for long periods of time; walk; frequent use of hands; hands to finger; handle, or feel objects, tools, or controls. The employee occasionally is required to reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and /or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close and color vision.
Work EnvironmentThe noise level in the work environment is usually moderate.
Why You'll Love Working at Bristol Farms:
- Amazing earning potential, paid weekly!
- A values-based culture that will engage and empower your growth and development
- A strong training program that will build your restaurant and guest service skills
- Opportunity for growth within our family of brands
- Benefits available - Including medical, dental, vision, and 401K
- Numerous scholarship opportunities available to full & part time team members
- 20% discount at all Bristol Farms and Lazy Acres locations
- $60 credit to Shoes for Crews every 6 months of employment