Essential Duties:
Quality Assurance: Demonstrate accuracy with registration and collections consistently Promote and improve team customer service; greet all patients, smooth patient flow Phone calls answered or retrieved and responded to with minimal wait/hold times Give performance feedback to supervisor and team members
Customer Service: Acknowledges and greets all internal and external customers in a prompt, courteous, helpful manner using effective interpersonal communication skill Answers general questions and refers individuals as necessary to the appropriate person(s) or department (ie. Eligibility staff, Triage nurse)
Patient Registration: Ensures new patient registration forms are complete, accurate and scanned Arrive patient immediately and complete registration when sign in form returned Updates patient information (ie. address, telephone number, insurance verification via internet or phone call to insurance company, income verification, obtain referral from PCP if KPHC not PCP) consistently for every patient visit. Type any missing information into Patient alert notes box. Create chart for new obstetric patients Scans signed and dated required documents to import into registration attachment box (ie. insurance cards, legal guardianship document, income verification form(s)) Provides individual with a copy of KPHC
Appointment Scheduling: Schedules and/or update status of appointments to confirmed Ask patient to bring insurance card(s) or required documents if they want to see if they qualify for Medicaid and/or Sliding Fee Discount Program Remind patients to bring all their medications Notate whether patient had any ER, Hospital or Other provider visits (when, where, bring copy of records) Advise patient to bring any forms they need to be filled out and explain that forms may not be filled on same day of appointment Link interpreter as necessary Knowledgeable of provider's scheduling protocols. Discuss questionable appointment with nursing staff or provider if outside of schedule protocol.
Telephone System: Answers phone calls with appropriate salutation and identification of person answering phone in a prompt, courteous manner Positive Transfer of calls being directed to appropriate staff or department Pre-register new patients, verify all required information Retrieve and respond to phone messages
Other Responsibilities: Maintains patient confidentiality and privacy at all times Promotes patients' rights and is knowledgeable of the patient complaint process Knowledgeable of Patient Registration folder contents. Maintains folder to ensure contents are the most current information Complete deposit slips daily and drop envelope with deposit into safe daily Verify insurance 2 days prior to patients scheduled appointments
Regular and reliable on-site attendance is required. |