Job Details
Customer Service Representative Panels Customer Service Representative Panels **Position description**
** Job title**
Customer Service Representative Panels
** Contract type**
Full-time
** Main duties and responsibilities**
WHO WE ARE
We are Kronospan the world's leading producer of wood-based panels including MDF, OSB, Particleboard and Laminate Flooring. Operating more than 40 sites worldwide, we offer our associates numerus opportunities. We are looking for hard-working, dedicated individuals, who want to join our growing U.S. team.
Your Career, your way.
Our core values are reflected in everything we do: We are inquisitive with a will to win. We explore new processes and we focus on innovation. Our associates share knowledge and experiences and work collaboratively. We foster an inclusive working environment and welcome diversity. We take responsibility for the environment in which we live and work and practice sustainability in everything we do.
SUMMARY
This position is responsible for handling all wood panel customer complaints and product related claims directly from our customers. The wood panel customer service specialist will have oral and written correspondence with customers. The person will have the responsibility to handle all claim issues, order entry, order tracking and aid the customer with any questions pertaining to the order/production process.
** Requirements**
WHAT YOU NEED TO SUCCEED
High school degree (Bachelor's or Associate's degree preferred)
Must have excellent written and verbal communication/presentation skills
Ability to handle multiple priorities and people simultaneously
Flexibility to handle continually changing priorities/demands
Strong customer orientation
Strong team player
Excellent math skills
Commitment to company values
Able to manage multiple tasks and projects efficiently within the context of a fast-paced environment
Must have strong computer skills, especially of Microsoft Word, Outlook, Excel, PowerPoint and the adobe suite of products
Excellent attendance record.
Demonstrated high energy level, strong work ethic, and positive approach to problem solving.
Must be a team player and have the ability to work and interact with associates/departments throughout the organization
** Additional information**
WHAT WILL PUT YOU AHEAD
Customer service experience in a consumer products industry
Manufacturing experience
Bi-lingual or multi-lingual skills
WHAT YOU WILL GET
As a company dedicated to its associates, we offer numerous benefits and advantages:
- Growth opportunities, domestic and international, with the world's leading producer of wood panel products
- Work in a diverse, inclusive environment with colleagues from around the world
- You enjoy highly competitive benefits program including affordable medical, dental and vision plans
- Company paid life and short & long term disability plans
- Supplemental life, critical illness and accident plans for you and your family
- 401 (k) retirement plan with company match
- Paid time off including a generous paid vacation plan and holidays after 90 days
- Life of Career training opportunities through our global or local KronoAcademy
- Uniform & reimbursement for safety boots & prescription safety glasses and company provided tools
Together we work, together we win.
WHAT TO SEND OUR WAY
- A cover letter along with your Resume, highlighting your education, experience and skills.
** Location**
Anniston