Job Details
** Branch Manager**
**Job Category****:** Branches/Retail **Requisition Number****:** BRANC001584 Showing 1 location **Job Details**
**Description**
Were **Consumers Credit Union (CCU)** and our mission is to empower our members to live better lives.
Were a financial institution just like a bank, except not exactly. Banks have *customers*, but because were a not-for-profit, member-owned credit union, we have *members*. And because were not a bank, we dont drive up profits just because shareholders demand it. Instead, we focus on driving up member happiness through low loan rates, high deposit rates and low- or no-fee products and services. We focus on things like transparency, simplicity, helpfulness, integrity, positivity and inclusion and we always put our members first.
In fact, we serve nearly 185,000 members and have over $2.8 billion in assets. We employ nearly 500 people in the Chicago area and have 18 branch locations in Illinois. We offer access to a national shared branching network, and more than 80,000 surcharge-free ATMs worldwide. And although weve been around for over 90 years, were just getting started!
Were looking for a new **Branch Manager** for our Streamwood location! This is a wonderful opportunity for an experienced banking professional that wants to lead the branch to excellence. As the **Streamwood Branch Manager**, you will lead a team of 6 employees. Youll ensure the team maintains expert product knowledge, provides excellent member service, and consistently meets CCUs goals and expectations. Keys to success in this position are ambition, being results driven and a champion for change, and possessing leadership skills!
**Responsibilities:**
* Monitor results for branch sales goals, service standards, referrals and incentives paid; make improvements as needed
* Meet regularly with branch team to review sales and service performance standards; coach on performance
* Provide input to senior leadership regarding branch initiatives as they relate to the strategic plan
* Monitor and report branch budget results; speak to operational efficiencies and deficiencies; make adjustments as needed
* Assess and implement strategies from the branchs member experience survey results; identify ways to decrease friction points and improve the member experience
* Work cohesively with peers and teams to accomplish cross-departmental initiatives
* Ensure the branch is following all applicable compliance and regulatory guidelines
* Monitor and ensure that coaching is occurring for quality control and audit findings; implement mitigating steps to avoid future issues
* Serve as the branch lead for member escalations
* Actively participate in the hiring for branch positions
* Develop action plans to encourage a highly engaged branch culture
* Ensure ongoing coaching for employee performance and accountability measures are in place; provide insight on strengths and opportunities for improvement
**Qualifications:**
* Bachelors Degree in Business, Business Management, Sales or equivalent
* 5+ years of experience in business management, customer service, retail or related and 2+ years of financial institution experience
* 2+ years of people management experience
* Successful track record of team development, coaching, leadership, communication and management skills, with a true passion for service.
* Flexibility to work approximately 45 hours per week ranging from:
+ Mon Fri 7:45am - 6:15pm; and Sat 7:45am-2:15pm.
**At CCU you'll enjoy:**
An awesome culture that appreciates hard work and delivers on fun, collaboration, respect, and innovation. Add competitive pay, an annual bonus program and a company that believes in developing our employees to their fullest potential and we're the total package!
CCU offers a comprehensive benefits package. Heres a sneak peek:
* FREE basic life, short term and long-term disability insurance.
* Multiple plan options for medical and dental, vision coverage, tax-advantaged spending accounts, employee assistance program, tuition assistance, and more.
* 10 company paid holidays and generous paid time off new hires accrue up to 4 weeks of PTO in the first year!
* Retirement plans We've got two of them! A 401k with company matching, and a pension plan that is fully funded by CCU.
* And more!
**Equal Opportunity Employer**
CCU complies with the requirements and spirit of the law in the implementation of all facets of equal opportunity in employment. There will be no discrimination on the basis of race, ancestry, color, religion, sex, sexual orientation, gender identity, marital status, pregnancy, age, national origin, citizenship, disability, genetic information, military status (including unfavorable discharge from the military), criminal or arrest history (unless job related), crime victim status, or any other protected characteristic in the recruitment, selection, training, utilization, promotion, termination, or any other employment actions or term and condition of employment. CCU complies with applicable state and local laws governing non-discrimination in employment in every location in which CCU has facilities.
We are committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If reasonable accommodation is needed to participate in the job application or interview process please contact our Human Resources team at: ...@myconsumers.org or 877-###-####.
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