Job Details
** Customer Service Rep- Flexible Schedule, Up to $18/hr!**
**Job Category****:** Customer Operations **Requisition Number****:** CUSTO001789 Showing 1 location **Job Details**
**Description**
**LOCATION: Eden Prairie, MN - ONSITE**
**ABOUT IMEDIA BRANDS:**
iMedia Brands is a leading interactive media company managing a growing portfolio of lifestyle television networks, consumer brands, and media commerce services. It is a public company (NASDAQ: IMBI) headquartered in Eden Prairie, MN with its fulfillment center in Bowling Green, KY. Its flagship television retailing network, ShopHQ () is a live, 24/7 television network that can be seen in over 100 million homes as it competes against networks like QVC and HSN. For more information, please visit our corporate website, .
**OVERVIEW**
As a Customer Service Representative at iMedia Brands, you are the frontline for providing our customers with a personalized experience. In this role you take inbound calls and respond to the customers requests. This includes placing orders, suggesting additional products & promotions, addressing order concerns, and researching customer issues. As brand ambassadors of the organization, you have an important role in retaining and building new customers!
**Benefits of being part of our Customer Service team:**
* **Part-Time role with Flexible Hours!**
* **Onsite Opportunity**
* **Opportunity for Professional Growth**
* **Shift Differential available up to $2.00 more per hour!**
* **Earn up to $300 in Monthly Performance Bonuses for achieving KPI goals!**
**Training Begins November 1st. This is an ONSITE opportunity.**
**SCHEDULE:**
**Day Options****: Tues-Sat OR Sun-Thurs**
**Shifts** **(Choose one):**
**Day Shift:** 8:00am start, agents select their end time. Agents must work a minimum of 3-hour shifts. Must choose a consistent schedule.
**Evening Shift:** Agents select their start time with an 11pm end on the weekdays, 9pm end on the weekends. Agents must work a minimum of 3-hour shifts. Must choose a consistent schedule.
**PAY:** $16/hr base, up to $18/hr!
**KEY RESPONSIBILITIES**
* Support Net Promoter Score Goal by demonstrating professionalism, driving to one call resolution and treating every customer with a friendly smile!
* Customer Service Representative drive and achieve Key Departmental Metrics:
+ Deliver the correct scripts, suggesting add-on items, and providing customers with ShopHQ promotions.
+ Maintain and effectively articulate a thorough knowledge and skill base for products, policies, procedures, and computerized information systems.
+ Average Handle Time: Drive to efficient and effective sales and service calls.
* The agents demonstrate professionalism and flexible to scheduling needs of the changings needs of a 24/7 retail environment.
* Customer Service Representatives attend team meetings, complete ongoing Lessonly training and support other areas of the department as needed**.**
**If you fit the description listed below, you could be a great fit for our team!**
**Qualifications:**
* Minimum six months sales, customer service or related experience
* Keyboard and basic computer skills-including using Windows based programs, navigating the Internet, and willing to learn new technologies
* Excellent interpersonal skills and strong telephone etiquette. This includes the ability to communicate, use decision-making skills and other resources, and resolve conflict in a professional manner
* Professional, flexible, and positive team player
* High School diploma or GED
* Excellent time management and multi-tasking skills and ability to work in a fast-paced environment
**CAREER PATH**
L1 Customer Care Representative, L2 Customer Care Representative, Executive Resolutions Rep, Customer Care Supervisor, Customer Care Manager
iMedia Brands is an equal opportunity employer. We are committed to complying with all applicable laws providing equal employment opportunities to individuals regardless of sex/gender, sexual orientation, age, disability, race, color, ethnicity, religion, creed, national origin, or other protected characteristics as defined by state, federal, or local law.
The individual in this role must be able to perform the essential job functions with or without a reasonable accommodation. In the event that an applicant or employee wishes to seek a reasonable accommodation, please contact iMedias Human Resources department for further direction.
This job description is intended to convey the general nature and scope of the position and not to be construed as an exhaustive list of all responsibilities, duties, and skills required. All employees may be required to perform duties outside of their normal responsibilities as needed, and iMedia management reserves the right to amend the duties and responsibilities of this role at any time to meet business needs.
**Qualifications**
**Skills**
**Behaviors**
**:**
**Motivations**
**:**
**Education**
**Experience**
**Licenses & Certifications**