Job Details
About Us:
Acrisure is the fastest growing insurance brokerage firm in the U.S. with nearly 300 Agency Partner locations globally. We are a committed network of entrepreneurs dedicated to providing specialty insurance programs, risk management services and unique products for an ever-growing market. Our team is comprised of innovative, talented individuals who are the driving force of the success we have experienced and continue to achieve in this fast-paced industry.
We are currently looking to add to our team with an exciting opportunity as a full-time receptionist. This position will have the primary responsibility to answer and direct phone calls professionally, greet clients and visitors positively. This position also performs word processing and data entry projects as needed and requested.
Essential Duties and Responsibilities:
- Answers the phone and greets clients and visitors alike in a professional manner.
- Accurately directs phone calls and walk-ins to appropriate team members in a courteous and professional manner.
- Returns to calls placed on hold in a timely manner giving the caller the option to continue holding or to leave a message.
- Answers client inquiries, as needed, or directs the inquiry to the person best able to answer.
- Takes and delivers accurate phone messages, including names and contact information, and promptly relays messages to the proper person.
- Maintains a neat and tidy reception area, clearing up any clutter on an ongoing basis and maintains a professional, comfortable general office atmosphere.
- Opens, sorts, and distributes the mail neatly and accurately for the agency personnel according to mail distribution workforce.
- Processes and sends outgoing mail and packages for the agency utilizing the mail processing machine as well as appropriate shipping services as needed.
- Monitors the agencies inboxes to distribute incoming emails, voicemails, and faxes to the appropriate team member.
- Maintains inventory of office supplies.
- Print, scan, copy and fax documents as needed to assist team members.
- Routine and ad-hoc or support assignments for individuals as needed.
- Actively seeks out and performs other agency support functions and performs clerical duties as requested or required by others.
This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management.
Competencies: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:- High school diploma or equivalent.
- Experience in customer service or insurance related field is preferred.
Computer Skills: Demonstrate strong PC skills including Word, Excel, and Outlook. Knowledge of Agency Management Systems and Acrisure Resources.
Other Qualifications: Must be organized, detail oriented, able to multi-task and be efficient with verbal and written communication skills. Must also have the ability to work with others. Must have a high level of problem-solving skills. Maintain a professional image.
Position Type/Expected Work Hours:This is a full-time position.
37.5 Hours Per week
Monday through Friday
*Subject to change
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Moderate stress due to regular deadlines and daily challenges.
- High finger dexterity while typing documents and forms.
- Occasionally lift to 20lbs.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Work is done in a temperature-controlled, non-smoking office.
- The noise level in the work environment is usually moderate.
Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.
To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure's property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure's Human Resources Talent Department.