Job Details
SUMMARY
The Supervisor of Domestic & Sexual Violence Advocacy is responsible for overseeing the daily functions of individual advocacy services, including medical, legal, and institutional advocacy and crisis intervention support.
Responsible for the management and operation of the 24-hour Sexual Assault Hotline and DV/SA medical/legal advocacy response. Provides on-call coverage for assigned and rotating shifts as part of our 24-hour hospital crisis response.
Provides supervision to advocates and assists them with evaluating the necessary steps to plan and coordinate with police officers, sex crimes detectives, and the State s Attorney Office to ensure proper charges are pursued and filed.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
1) Carries out supervisory responsibilities in accordance with the organization s policies and applicable laws. Responsibilities include but are not limited to hiring and training staff; planning, assigning, and directing work; evaluating performance, providing coaching and development, addressing concerns, and resolving problems, and completing administrative documentation.
2) Participates in and monitors daily program service delivery, ensures that services are delivered as indicated by program requirements. Oversees service delivery of legal, civil, and general advocacy which includes volunteer training and in-service training for DV/SA staff. Ensures compliance with governmental and private funders of these components; specifically, VAWA, VOCA and VCVA mandates regarding proposed client numbers and hours, and adherence to program standards.
3) Schedules staff for the monthly hotline on-call calendar for assigned and rotating shifts as part of the 24-hour hospital crisis response. Provides back-up coverage as needed for the PCH Rape Crisis Hotline and /or CMH back up rotation.
4) Provides individual supervision to Advocacy Program staff and convenes team meetings regarding service provision, case consultation and program effectiveness.
5) Provides supervision and consultation to program staff regarding interaction with legal advocacy clients, law enforcement and court personnel, hospitals, interaction with educators, school administrators, community partners, and stakeholders.
6) Gathers information and problem solves client crises, systems issues that arise, and requests from service communities within the parameters of PCH program procedures. Consults with VP as needed.
7) Ensures monthly reports are submitted on time, audited, and entered into projection tracking system.
8) Participates in monthly line of service meetings and facilitates at least biweekly DV/SA program meetings. Attends and facilitates meetings as needed.
9) Assists with maintaining program memorandum of understanding agreements and/or active networking relationship agreements with medical, police, State s Attorneys and court personnel/systems.
10) Works with VP to ensure efficient client flow process, including screening, intake and wait list issues that arise.
11) Assists with ICASA and ICADV trainings and organizational activities as needed.
12) Participates in department, program, line of service, and organizational meetings, as required.
13) Responsible for completing position and organizational required trainings, and staying informed of all policies, procedures and regulations which apply to the position.
14) Other duties as assigned.
SUPERVISES
DV and SA Advocates and the Coordinator of Sexual and Domestic Violence Training and Volunteer Operations
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable an individual with a disability to perform the essential duties and responsibilities.
EDUCATION AND EXPERIENCE
Bachelor s degree in Human Services, Criminal Justice, Gender Studies, Psychology, or Social Work required. Equivalent combination of education and experience may be substituted in lieu of required degree. Illinois 60-hour DV/SA training preferred.
At least 3 years of experience providing advocacy services to survivors of violence. Supervisory experience required. Experience supervising staff in programs that provide 24/7/365 services is also required. Program development and data management experience preferred.
DEMONSTRATED COMPETENCIES
1. Provides effective and inspiring leadership.
2. Demonstrates and promotes values of compassion, empathy, respect, integrity, trust, accountability, and collaboration.
3. Demonstrates commitment to and support of the mission, vision, and values of the program and organization.
4. Promotes culture of high performance and continuous improvement by, among other things:
** Remaining current on industry best practices related to areas of responsibility and improving internal systems with eye towards future needs and within budget parameters.
** Participating in the development of, and monitoring of, key performance indicators and performance improvement initiatives.
** Demonstrates in self and promotes cultural humility and sensitivity, equitable and just practices, mutual respect, and inclusiveness.
** Actively commit to the value of supporting a diverse work force reflecting the diversity of our communities, consumers, and stakeholders
5. Ability to work well within a team environment and can build relationships of trust with others.
6. Excellent verbal and written communication skills.
7. Reliable and keen eye to details
8. Computer proficiency in electronic health records preferred; internet and e-mail, Microsoft Office software required.
9. Highly organized with ability to multi-task and willingness to learn new tasks.
10. Ability to work within a team environment.
11. Critical and analytical thinker. Uses logic and reasoning in decision making process.
OTHER
Valid IL driver s license. Personal vehicle needed for transportation to/from office locations, courthouses, hospitals, or other community-based events. Mileage for authorized work-related purposes is reimbursable.