Job Details
IT Support Specialist
Scottsdale, Arizona (Onsite)
Contract- 4 months (Extension Likely)
$30-$39/HR DOE
Responsibilities:
- Deliver onsite, front line support for technical issues across our diverse IT environment, ensuring efficient resolution of problems.
- Effectively manage and respond to support requests through various channels including walkups, Slack, and Google Meet, with professionalism and promptness.
- Manage onsite support walk up requests and track all requests via our ticketing system, as well as manage inbound ticket requests submitted by remote employees.
- Provide support within all aspects of our IT environment, including
- Mac/Linux/Windows desktops, Audio/Visual equipment, printers, and phones
- Troubleshoot hardware issues onsite and for remote employees, set up laptop replacements or refreshes, and manage return of old equipment.
- Administer critical tools such as Okta, Google Workspace, DUO, Slack, 1Password, Jira, Confluence, Oomnitza, Workspace One, JAMF, and more.
- Assist users with login issues, password resets, account lockouts, and approvals and access to requested applications, tools, and systems.
- Support our employee onboarding processes, including day 1 training to ensure a smooth integration of new employees and team members.
- Maintain and manage onsite inventory, stock levels, and distribution of IT peripherals and equipment, ensuring accuracy in inventory counts and order requests as needed.
- Dispatch to other local and nearby onsite locations to provide front line IT Support on an as needed basis.
- Work closely with partner IT and Security teams to address emerging issues, adapt to and communicate process or policy changes.
- Document and respond to security incidents, coordinate with management and Senior Techs for resolution, and ensure compliance with security protocols.
- Provide onsite IT support for corporate events and high-volume burst office capacity days.
Requirements:
- 1-3 years supporting IT in an enterprise Tech environment similar to Cruise.
- Advanced experience with Mac and Windows operating systems.
- Understanding of basic networking concepts to be able to troubleshoot connectivity issues for end users and provide hands on support for networking teams.
- Experience with hardware and software installation, configuration, and
- troubleshooting.
- Familiarity with cloud services and remote desktop support tools.
- Proven ability to provide hands-on support and diagnose technical issues across a variety of different platforms.
- Ability to work well under pressure, and self manage competing priorities.
- Excellent communication and interpersonal skills, capable of explaining complex technical issues in terms appropriate for the customer (whether technical or nontechnical).
- A strong customer-focused approach, dedicated to providing exceptional customer service and satisfaction.
- Team player with a collaborative attitude, eager to learn and contribute in a dynamic team environment.
- Ability to physically handle IT equipment and peripherals, with the capability to lift and move objects up to 50 lbs.
- Comfortable with physical tasks such as mounting hardware, managing cables, setting up workstations, and unboxing and organizing shipments of IT equipment.
Bonus Points:
- Familiarity with Ubuntu Linux operating system
- Certifications or strong experience with administrating critical tools such as Okta,
- Google Workspace, DUO, Slack, Jira, Confluence.
- Prior experience in a high-growth tech or startup environment, demonstrating flexibility and adaptability.
Pride Global offers eligible employee s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.