Job Details
**Employment Opportunities**
**Join Our Team at Sylvester Electric!**
At Sylvester Electric, we are looking for highly qualified Tewksbury electricians to be a part of our ever-growing family. It is our goal to provide prompt, professional, and friendly service to each and every one of our customers. We are looking to bring in a select few enthusiastic and skilled individuals who are highly motivated and committed to providing top-quality customer service.
Sylvester Electric strives to be a great place to work. We believe that employees who are motivated will serve our customers better, and weve always pushed to create a work environment thats motivated, energetic, team-oriented, and provides everybody with a chance to be the very best they can be. All of our positions regularly receive ongoing training to continue to hone their skills and become even better at what they do. And youll do this year-round: we supply your leads, and our continual business means youll never be stuck sitting at home worrying about when your next shift will be.
While we work hard at what we do every day, each of our employees is rewarded for their hard work with some of the most substantial perks in the industry. While we believe that great pay is the foundation of compensation, we also offer a collection of benefits that will improve your quality of life and help you care for your family and loved ones even better.
**View all of the perks and benefits when you click on the job openings to the left**
**If you believe you may be a good fit for our team, please apply for a position to the left or call our team at 978-###-####**
**Customer Service Representative**
* Tewksbury, MA
* Full Time
* Experienced
**Job Summary:**
The CSR supports the day-to-day operations of the company and is the primary point of contact for customers. The CSR answers the phone, obtains customer information, books calls, and addresses customer concerns. If an issue arises, the CSR will work diligently to solve the problem, to the customers satisfaction. As part of this responsibility, the CSR will develop and manage reports, and interact with field personnel to schedule calls efficiently. A successful CSR must have the ability to function as a part of a team and be able to think creatively and critically.
**Essential Duties and Responsibilities:**
Assisting in taking all incoming client calls, recognizing that this is where the client will form their first impression of the company. **Good communication** with the client is essential! Make sure that taking care of the **clients takes higher priority** than any other task and that the clients are **enthusiastic** about how they are treated. Have a courteous and pleasant demeanor whether on a phone call or not. Know that courteousness affects other team members spirit.
**Minimum Qualifications:**
High school diploma/GED required
Excellent computer skills
Excellent communication skills
Multi tasking
Must have a minimum of 4 years of experience in a busy call center
Self-starter, reliable, flexibility with hours
Strong customer service skills
Present and communicate professionally (written and verbal)
Excellent interpersonal communication skills on a professional and technical level
Able to work both independently and as part of a team
Full-time position, Monday - Friday with on call hours to accommodate the needs of the business.
**Please Attach Resume**
**PM20**