Job Details
**COVID-19 considerations: All employees must have COVID vaccine.**
As a Home Health Care Customer Service Representative you will be responsible for maintaining patient relationships, and processing new referrals. It is expected that you will handle each in a professional, enthusiastic manner. You will obtain all necessary demographic, clinical, financial, physician and family information. You will provide the highest level of service to all customers, and assure that each is provided with complete and accurate information regarding insurance coverage, their financial responsibilities, and delivery expectations.
This position requires that you communicate effectively with business development staff to grow, and maintain relationships with referral sources. As well as, enhance communication with team members to solidify a cohesive and productive work environment.
Work Environment:
Primarily office work. Occasional travel for educational purposes.
Overtime may be required
Minimum Qualifications:
1-2 years of customer service experience
Proficient computer skills
Highly organized with the ability to pay attention to detail
Critical thinker
Solution orientated with the ability to problem solve
Ability to actively listen
Excellent communication skills both written and verbally
Excellent prioritizing and time management skills
Strong interpersonal skills
Comfortable to work in high volume and fast pace environment
Displays willingness to multi-task and make quick decisions
Self-directed, but able to work in a team environment
Math aptitude
Preferred Qualifications:
Related health care experience with a focus on enteral/respiratory therapy; insurance reimbursement
Understanding/knowledge of enteral/respiratory therapy; HCPC codes; insurance guidelines
Knowledge of third party requirements desirable
Job Type: Full-time
Benefits:
* 401(k)
* Dental insurance
* Disability insurance
* Employee assistance program
* Employee discount
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
Schedule:
* Monday to Friday
Ability to commute/relocate:
* Syracuse, NY: Reliably commute or planning to relocate before starting work (Preferred)
Education:
* High school or equivalent (Preferred)
Experience:
* Customer service: 1 year (Required)
Work Location:
* One location
Work Remotely:
* No