Job Details
** Position Description**
**Front Desk Representative** Location **Sands of Kahana** City/State **Lahaina, HI** **Job Brief**
As a Front Desk Agent, you are the first impression to our guests and will provide superior hospitality, customer service and a welcoming Aloha.
Soleil Management Hawaii , a leader in vacation ownership property management offers hospitality professionals career growth potential and satisfaction in some of the most desirable locations.
As a Front Desk Agent, you are the first impression to our guests and will provide superior hospitality, customer service and a welcoming Aloha.
We are recruiting for energetic and vibrant employees who can deliver prompt, efficient, and courteous service to our guests......the right candidate who enjoys creating a personal connection and an unforgettable resort experience for our guests.
Job Summary/Essential Functions
*Duties include, but are not limited, to the following:*
* Deliver prompt, efficient and courteous service to guests.
* Effectively handle and fulfill guest requests.
* Ensure accuracy of all shift end paperwork, including posting charges, accuracy of cash drawer funds, and making folio adjustments.
* Efficiently check guests in and out of the resort.
* Maintain a flexible work schedule.
* Must be able to fully understand and use the front desk software, and must have general knowledge of the resort.
* Must be able to understand and use the telephone system.
* Must have knowledge of the resort(s).
* Must be able to take reservations for owners/guests and input into resort system.
* Perform all other job requests as assigned by management.
**Job Specifications:**
* Preferred customer service experience.
* Must possess excellent telephone and customer service skills.
* Must have excellent oral English communication skills.
* Must have basic math skills and aptitude.
* Must have a professional appearance.
* Must have basic computer knowledge.
* Loves engaging and creating a personal connection with our guests.
* Multi-tasking skills.
* Enjoys a fast paced environment.
* Ability to present self in a professional, pleasant, confident and well groomed manner.
* Ability to work effectively with other department employees and guests.
EOE/Drug Free Workplace
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