Job Details
The General Manager is responsible for the successful operation and administration of all hotel departments. The General Manager must ensure that all hotel departments are continually balanced, while focusing on providing an exceptional experience to every guest, maximizing department profitability and maintaining positive owner relations at the same time. The General Manager is responsible for ensuring that all hotel operations are carried out professionally, to standards and at the highest level of service. The General Manager will achieve desired outcomes by planning, implementing and controlling effective departmental strategies that drive business results and through the creation, development and maintenance of a competent, motivated and empowered hotel staff and management. The General Manager will effectively lead, train, coach, motivate, engage and provide feedback to the hotel staff, supervisors and managers on a daily basis. The General Manager will serve as the top property leader as well as the hotel liaison to the corporate offices and ownership.
ESSENTIAL FUNCTIONS
- Leads the effective management of all hotel functional areas to maximize financial performance while upholding quality standards and maximizing the guest experience.
- Responsible for ensuring that all staff and management as well as business decisions are in line with the company culture, including the mission, values and guiding principles of the organization.
- Ensures the maximization of hotel revenue by anticipating market shifts and developing and monitoring annual business and marketing plans.
- Ensures the development of a realistic strategic business plan that defines operational goals and profitability.
- Ensures successful implementation of marketing programs and budgets.
- Compares actual performance to planned performance, identifies variances and initiates corrective action.
- Work closely with executive committee members and department managers to develop them both personally and professionally.
- In cases of emergency, would respond to calls outside of normal working hours.
Full job description available upon request.
Requirements
EDUCATION & EXPERIENCEBachelor's degree in a related field from an accredited university/college plus at least eight (8) years of related experience preferred; or any equivalent combination of education and experience that provides the above skills, knowledge and abilities
LICENSES OR CERTIFICATES- CPR certification preferred.
- Any certification required to remain in compliance