Job Details
WE ARE HIRING A BILINGUAL TEAM MEMBER TO JOIN OUR CUSTOMER SERVICE DEPARTMENT!
The Bilingual Team Member will report to the Key Account Manager. The primary responsibility of the Bilingual Team Member is to support our customers with orders in both English and Spanish as needed. The Bilingual Team Member role involves all aspects of customer service, sales management, and coordination with other departments.
KEY RESPONSIBILITIES OF THE BILINGUAL TEAM MEMBER:
Coordinate customer transactions
Generation of customer tickets, estimates, and order acknowledgments
Accurate entry of tickets, estimates, and custom products
Verify product, quantities, and pricing on all orders
Provide daily customer support
Follow up on customer inquiries and requests
Maintain and update customer records and files
Assist prospects with inquiries in becoming a customer
Resolve customer complaints
Enter all customer complaints into a log with detailed notes
Work with Management to develop corrective actions based on customer complaints