Job Details
Why Silverton Mortgage:
We are a people first organization that was voted a top place to work by the Atlanta Journal and Constitution and the Financial Services Industry
We believe in giving back and we do so through The Silverton Foundation
Our strong communication skills drive customer satisfaction
We offer extensive product lines and maintain an in-house loan process that offers a competitive edge
We have fun!
Position Title: Appraisal Specialist I
Location/Branch: Corporate
Reports to: Director of Valuation Management
Department: Appraisal
Office presence: Remote
FLSA Status: Salaried/Exempt
JOB SUMMARY
The Appraisal Specialist I will assist in managing the operational flow of appraisal orders through the management system(s) in compliance with applicable policies and guidelines, investor requirements, and Federal and State regulations.
JOB FUNCTIONS
List 3-5 primary functions and support duties that define the role and the outcomes expected. If possible, indicate the frequency devoted to each duty (daily, weekly, monthly, quarterly, annually). Please note the percent of time spent performing each primary duty in the space provided (% of time should equal 100%).
Appraisal Administration
- Manage and prioritize caseload of appraisal orders while maintaining workflow efficiency through the management system(s).
- Decision approved appraisers for appraisal panel through vetting/recruiting new appraisers; maintain approved appraiser panel and review appraiser score cards while building and managing solid vendor relationships.
- Manage the life cycle of the assignment including follow up with vendors and providing
- exceptional service to staff.
- Order appraisals by identifying and engaging a qualified appraiser within established
- time frames.
- Create and maintain reports to track appraisal assignments from order date through final
- completion.
- Act as a liaison between staff and appraisers by aiding staff in tasks associated with the
- assignment process including status updates and reconsideration of value requests.
- Continue to learn about the real estate appraisal industry and stay up to date on industry
- trends and compliance.
Approx % of Time Performing Duty: 95%
Other duties as assigned (Do not delete)
This job description is not an exhaustive list of all the functions that a team member and other duties may be assigned.
Approx % of Time Performing Duty: 5%
LEVEL OF SUPERVISION RECEIVEDPlease select the level of supervision this position requires.
Supervisor gives specific instructions on all assignments. Work is reviewed for completeness and accuracy. Team member performs work that has "checks" built into the business process. The team member works on assignments of limited complexity and is closely managed.
Supervisor provides continuing or individual assignments by indicating generally what needs to be done, limitations, quality and quantity expectations, deadlines and priorities. Specific instructions are given for new or difficult assignments. Team member carries out recurring tasks through own initiative. Supervisor confirms work is accurate and in compliance with instructions and established procedures. The team member is directed in most aspects of the work, but gains exposure to some mildly complex tasks within the job function.
Supervisor makes assignments by defining objectives, priorities and deadlines, and assists the team member with unusual situations. The team member plans and carries out successive steps and resolves problems and deviations in accordance with instructions, policies and/or accepted practices. The team member contributes to moderately complex aspects of work. The team member's work is generally independent and collaborative in nature.
Supervisor sets overall objectives and resources available for work. The supervisor and team member work together to develop deadlines, projects and work to be done. The team member plans and carries out the assignment, resolves most conflicts, coordinates work with others and interprets policy if necessary. The Team member keeps the supervisor informed of progress, potentially controversial matters, or far-reaching implications. The team member contributes to complex aspects of work. The team member's work is generally independent and collaborative in nature.
Team member generally proceeds independently in accordance with general plans, policies and purposes of the department and/or organization. Results of work are considered technically authoritative and are normally accepted without significant change. This is typically selected for management level positions.
SUPERVISORY DUTIESPlease answer the questions below. If there are supervisory duties, list the positions the role supervises.
Does this role perform supervisory duties?
YesNo
% of Time Performing Supervisory Duties:
Does this role make HR related decisions (e.g., hiring, terminations, corrective action, promotion, salary increases)?
YesNo
If yes, please list the titles of the positions supervised:
REQUIREMENTS AND QUALIFICATIONSPlease list the
minimum requirements (i.e., level of education and years of related experience) needed to perform competently in this position.
Education: High school diploma or equivalent.
Years of Related Experience: Minimum (1) years of valuation experience required.
Licenses/Certifications (leave blank if not applicable)
: Knowledge, Skills and Abilities (KSAs): - Experience with customer relations and possess strong phone skills and written communication with a positive personality.
- Proficient with Microsoft Office Suite: Microsoft Excel, Outlook, Teams, and Word
- Excellent written and verbal communication skills along with solid computer skills.
- Analytical thinker and consultative mind to support both team members and managers in all areas of the business.
- Goal-oriented, self-motivated with the capacity to meet and exceed assigned goals.
- Willing to learn, industrious, determined, and assertive.
- Excellent organizational skills and the ability to multitask to complete a wide variety of tasks.
- Strong people skills with ability to interact with all internal teams and external customers.
- Must be able to maintain sensitive and confidential information.
- Diligence to ensure tasks are completed thoroughly and on time.
WORK ENVIRONMENTIs this a typical office work environment: YesNo _X
Does this position have special working conditions or physical demands? Yes No _X
If yes, please specify:
Silverton Mortgage is committed to a diverse and inclusive workplace. Silverton Mortgage is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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