Job Details
27000 Evergreen
Lathrup Village
48076
Member Service Center Representative 365 Live Call Center
Schedule: Five days per week, 8 hours per day from 10:00pm-7:00am. The two days off per week will include either Saturday or Sunday.
Training: This position has a 3 month long training period that takes place during the DAY SHIFT. Monday - Friday - 8:00pm-5:00pm. Applicants must be able to meet the training hours for the role in order to be considered.
Pay: This position has a starting pay range of $16.00/hour-$18.00/hour, based on experience.
Summary:
Charismatic. Friendly. Problem solver. Team player. Does this sound like you? If so, weve got the perfect position for you in our Call Center.
Become a part of 365 Live, our 24-hour Call Center. As a Member Service Center Representative at Michigan First Credit Union, youll be challenged to deliver five-star service while building relationships with our members. Were a family here, so outstanding teamwork is a must. Our number one goal is to make our members feel like they can call us for anything, anytime, and theyll be able to hang up the phone feeling confident and satisfied.
What Youll Do:
Deliver stellar service to credit union members. No slackers here!
Serve as a face (well, voice!) for our brand. Happy, confident, positive thats who we are.
Provide solutions. We want the critical thinkers, the expert interviewers, the stellar listeners. Youll need to be able to pinpoint a members issue and talk them through the solution whether its a problem with online banking, account information, or just a general inquiry. You may even take some loan applications!
Follow through. If you can deliver on promises and make sure all details are covered, youll LOVE it here at Michigan First!
What We Are Looking For:
- Outgoing, personable candidates. You must truly love people to work here.
- Team members to work one of three shifts we have opportunities around the clock!
- Previous retail/customer service experience.
- Call Center and/or financial institution experience is a plus.
- Strong computer skills. Youll need to be able to type, search, and perform transactions quickly, all while providing a friendly voice and high quality experience for our members. They deserve the best!
- Education. Youll have to be able to learn our processes, products, and services quickly and thoroughly. Thats what were here for, after all! Youll need a high school diploma/GED. An Associates degree in business or a related field is a plus!
Michigan First Credit Union was founded more than 90 years ago by educators and now delivers world-class service to more than 165,000+ members at our branches throughout Michigan, and were growing! We offer financial solutions for every life stage and seek to positively transform our members lives through personalized service that meets their unique needs.
Simply put, Michigan First Credit Unions sole mission is to provide the highest quality member experience. Working here, youll get to participate in a strong culture centered around service, professionalism, and growth.
Michigan First highlights:
- 500 team members
- 30 locations spanning the Lansing area, Grand Rapids and Metro Detroit.
- Industry leader in community support and charitable giving through the Michigan First Foundation
- Member Services Call Center operates 24/7/365
- Over $1.5 Billion in assets
Awards Michigan First Credit Union has been the proud recipient of:
- 2023 Best & Brightest in the Nation
- 2023 Best & Brightest in Metro Detroit
- 2023 Best & Brightest in West Michigan
- 2023 Best Credit Unions to Work For
- 2023 Best Places to Work in Southeast Michigan
- 2023 Channel 4 - Vote for the Best - Mortgage Lenders (1st Place)
- 2023 Channel 4 - Vote for the Best - Credit Unions (3rd Place)
- 2023 Detroit Free Press Top Workplaces
- 2023 Michigan Veterans Affairs Agency - Certified Veteran Friendly Employer - Bronze Level
- 2021 Credit Union of the Year by NAFCU (National Association of Federally-Insured Credit Unions)
Benefits and perks of joining our award-winning team include:
- Very competitive pay
- Low-cost medical, dental, and vision benefit options. Employer-paid life and disability insurance
- 401(k) - 100% match up to 5% deferral
- Tuition reimbursement for both Undergraduate and Graduate degree program
- Access to a complimentary concierge service that assists with nearly any item on your to-do list
- Free, state-of-the-art fitness center at our Lathrup Village headquarters with exercise equipment, showers and locker rooms
- Wellness initiatives and events throughout the year to help team members stay healthy
- Loan discounts for certain secured and unsecured loans and mortgages
- Opportunities for pay increases, incentives and profit-sharing, based on performance
- Onsite subsidized top notch Cafe 26 for team members' use
- Onsite bowling center
Michigan First Credit Union is an Equal Opportunity Employer.