Job Details
Details
Join Our Team
NiteHawk Sweepers is seeking a Customer Service Supervisor to join our Parts and Service team. The Customer Service Supervisor oversees a small team providing technical support and parts assistance to owners and operators of NiteHawk equipment across the country. This key position is responsible for supporting customers with a variety of technical needs, processing orders efficiently and accurately, educating customers on proper equipment maintenance, and driving parts sales.
Please visitwww.alamo-group.com/careersto apply.
Essential Functions of the Job:
- Provide prompt and courteous technical customer service primarily by phone; occasional text, in person and/or email communication depending on customer needs.
- Develop knowledge of all former and current product offerings.
- Demonstrate proficiency in all aspects of order entry, utilizing systems such as MRP software, Salesforce, Paypal and UPS.com.
- Clearly communicate with customers on pricing, warranty, discounts, and product specifications.
- Prioritize product sales and shipments based on customer and business demands.
- Collaborate with other departments to resolve customer issues.
- Assist with development of new programs, products and procedures to improve customer support and increase sales.
- Manage and update parts web store.
- During high demand, assist with pulling and shipping of parts orders.
- Performs pre-destination inspections (PDIs).
- Focus, communicate, encourage and contribute to safety in all aspects of the job.
- Perform other duties as required.
Knowledge, Skills and Abilities (KSA's): - Excellent written and verbal communication skills
- Commitment to solving customer problems
- Proficiency with computers; ability to learn and operate fluently in ERP and CRM systems
- Mechanically-inclined; able to interpret documents such as operating instructions and manuals
- Self starter; able to manage own time and prioritize projects
Education and Experience:- High school diploma or GED Certificate required
- 1+ year experience in sales or customer service required
- 1+ year experience in automotive or related industry required
- Forklift experience preferred
Working Conditions: Work performed in and around anequipmentmanufacturing/production environment.Primary role is performed via computer and phone with customers. Occasional shop floor time may require lifting of small parts and/or assembling parts to fulfill orders during high demand times.
Notes:The above information is intended to describe the general nature and level of work being performed by employees within this classification. It is not intended to be construed as a comprehensive list of all duties, responsibilities and qualifications of employees so classified.
OverviewNiteHawk Sweepers is a fast moving, high energy manufacturer of sweeping equipment in Kent, Washington, just south of Seattle. Our employees come from many industries and share a commitment to quality and customer service. This dynamic team designs and builds the most efficient, operator-friendly, and innovative sweepers in the country. These products are essential, heavy equipment for the maintenance of city streets, parking lots, airports, construction sites, and many other locations. You do not need a background in sweepers to succeed at NiteHawk, but there are exciting opportunities for anyone who shares our commitment to quality, creativity, and hard work.