Job Details
Overview:
Participates in computer hardware evaluation, proving standards supplied by End-User Services team meet the need of the business user, software and peripheral equipment and the documentation of practices relating to these technologies. Assists in the analysis of hardware and software and the development of technical requirements documentation, ensuring technical documents are added to the IT Knowledge Base.
Responsibilities:
YOUR ROLE AND RESPONSIBILITIES
- Active Directory; add new systems to the network; unlock/reset user account password
- Hardware: complete hardware installations, equipment moves; BIOS patches; hardware troubleshooting; desktop hardware support of end user systems
- Network; patching drops, monitoring network availability; troubleshooting connectivity issues; make custom length patch cables; ability to troubleshoot with Netscout network analyzer.
- VOIP phone system admin experience, and or ability to learn a must; troubleshoot phone connectivity issues, programming extension changes; deploying new services.
- Software; install/deploy licensed software on workstations; ensure software asset management policies are followed.
- Provision deploy user workstations.
- McAfee ePO, Drive Encryption, virus/spam protection High Proficiencies
- Maintain printers.
- Mobile Device management
- IT Asset Management process
Participate in Lean/Six Sigma activities in own work area as well as events for other areas to enhance cross-functional problem solving.
Qualifications:
Minimum Requirements:
- Bachelor s degree in information technology or 5 years of experience end user support, including executive level support.
- A+ Certification and/or knowledge of PC Architecture
- PC Deployment, PC backup experience
- 5 Years network technical troubleshooting in Corporate wide area network (WAN) environment (Switch, to user ports)
- 3 Years Mobile Device Management (AirWatch, similar mobile device management (MDM consoles) as well as Mobile phone vendor account management (Verizon, AT&T)
- This position requires access to technology, materials, software, or hardware that is controlled by US export laws. To be eligible for this position, you must be a US Person under US export laws or eligible for approval for a U.S. Government export license. A US Person includes a US Citizen, Lawful Permanent Resident, refugee or asylee.
Preferred Qualifications:
- Advanced knowledge supporting ZOOM Meetings, ZOOM Administration
- Advanced knowledge of MS Office Suite
- Analytical skills: ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form; ability to work with data reports
- Time Management & organizational skills: flexibility and adaptability to changing priorities and assignments; ability to maintain confidentiality; ability to perform with a high degree of multi-tasking familiar with usage in general office equipment
- Excellence Behaviors: remain engaged, proactive and positive even in tough circumstances; own assignments and be fully accountable for their success; align actions, behaviors and conversations to what matters most; bring out the best in others and recognize the value in every person s contributions; ability to work regularly with customers face-to-face, phone or e-mail
- 3 Years supporting and deploying (voice over internet protocol (VOIP) solutions