Job Details
** Position Description**
**Marketing Concierge** Location **Newport Beach, CA** Job Code **74** # of openings **1** **Job Brief**
Work with our Newport Beach, CA team to support Automotive Dealerships with their marketing campaigns.
The Regional Marketing Concierge gives personal support to Auto Dealer personnel and other involved parties. They help the dealerships execute their marketing campaigns as well as with their marketing planning. This is an important piece of our dealer and regional support and outreach team.
RESPONSIBILITIES:
* Be the first point of contact with the Dealership Service and Parts Managers who call our hotline for marketing platform support
* Monitoring the monthly dealer performance email process
* Performance based Dealer outreach via phone and email for low performing dealers
* Act as a marketing consultant to the Dealers by proactively developing and presenting holistic marketing campaigns that drive service traffic
* Share best practices on effective campaigns
* Assist with the development and execution of all Regional and dealer-level marketing programs
* Assist with the development and execution of all custom dealer marketing requests
* Manage adherence to the manufacturers corporate identity on custom materials
* Monthly processing of dealer credits and debits
* Assist dealers with marketing platform navigation
* Report platform bugs and work with Software Development team to find solutions
* Proof/QA email and direct mail communications daily
Build trust and respect with the dealers. Help them get involved in programs by sharing knowledge and answering their questions.
Assist the account and project manager team with programs and updates for the dealers.
Collect dealer suggestions for platform improvement and make appropriate recommendations to the account team.
Record all communications and correspondence with dealers, field managers, and region teams into contact management system.
Cover Dealer hotline responsibilities from 8:00 am to 5:00pm (local Regional time), Monday through Friday.
QUALIFICATIONS:
- Bachelors (4-year) degree is preferred
- Minimum two years relevant professional experience, ideally in a marketing coordination role
- Experience managing multiple projects at the same time while communicating project status
- Have physical and mental requirements to meet the above listed job responsibilities.
- Experience with direct mail, email, digital strategy, social, radio, keyword ad buys is a plus.
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