Job Details
Job Title: Dispatcher
Location: Vernon, CA
Duration: 03 Months on W2
Job Description:
Under immediate direction, the Dispatcher provides timely response of customer inquiries up to and including pick-ups, schedules, product orders, etc., and all other aspects of a customer's needs. Dispatches vehicles on a pre-set route for each driver daily in the interest of efficient customer service.
Key Job Activities:
- Assist Customer Service with customer requests (SFDC cases), route changes, and rescheduling for pickups/missed stops.
- Provides the highest level of customer service to all customers in line with Customer 1st objectives.
- Monitor, process, and escalate SFDC cases to supervisor.
- Assist walk-in customers.
- Assists drivers with problems/issues as issues arise (during the day or at the end of the route).
- Review driver's paperwork and file paperwork.
- Review and update routes, new customers based on daily communication, and reroute existing customers as required.
- Ensures that routes are balanced daily.
- Assists Trans Supervisor/Manager as needed/directed.
- Update SAP data/notes.
- Communicate performance standards and objectives.
- Keeps staff informed of current problems, changes, and new developments in the department and company by conducting professional, organized, and participative meetings
- Always maintains a safe and compliant workplace.
- In the absence of a manager/supervisor, monitor and ensure that employees are performing their functions safely and productively.
- Make recommendations for changes or improvement, when necessary, in order to prevent accident or injuries.
- Perform other duties and responsibilities, as assigned.
Education: - Preferred Education: in High School or Equivalent
- Experience (North America & LATAM):
- High School Diploma or equivalent
- 2+ Years' experience, preferably in Transportation, Logistics, Routing and Customer Service
- Proficient in Microsoft Office applications