Job Details
As a Service Manager you will oversee the scheduling of Service Technician resources to fulfill customer needs, prioritizing safety, asset utilization, and cost efficiency. Your goal will be to ensure the technicians have the proper training and equipment to perform their duties safely. Your success is marked by running a skilled and safe technician team, seamless customer service, regulatory compliance, and strategic planning aligned with company objectives.What We Offer:* Work Environment - Work in our beautiful corporate office, in the heart of the upper valley with easy access to downtown Lebanon.* Hybrid Work Model - Allows for a blend of in-office and work-from-home days.* Competitive Compensation - Including an annual bonus plan, and 401k company matched up to 4%.* Paid Vacation - Plus an annual option to purchase additional vacation, too.* Wellness Support - With an annual wellness allowance, paid personal care days and a 24/7 Employee & Family Assistance ProgramYour Responsibilities:* Ensuring technicians are safely trained and equipped.* Addressing concerns for safety, effectiveness, and efficiency.* Developing personalized training plans for employees.* Managing recruitment, training, and performance.* Coordinating equipment assignments for optimal service and appearance.* Overseeing equipment servicing and appearance.* Analyzing data for productivity and cost efficiency.* Meeting customer requirements and resolving issues.* Upholding safety, regulatory compliance, and operational standards.* Managing budget, fleet planning, and cost benchmarks.Your Skills:* Ability to multi-task and manage time effectively.* Strong decision making and negotiation skills.* Ability to work in a fast-paced environment.* Strong written and verbal communication skills.* Continuous improvement mindset.Your Experience:* Post-secondary education in business or a related field, or equivalent experience.* 5+ years of experience in industry related management preferred.Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that's created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyone's responsibility.In a world increasingly engaged in taking action on global issues of climate change, social justice and good corporate governance, our organization has an important role to play. We are committed to being part of the solution, in providing the safe and reliable energy that people need, while taking concrete steps to evolve our business for the future - for our people, our customers and our communities, today and tomorrow.Please take a look at our Sustainability Report to learn more about our commitment to our communities, and our planet.Job Requirements - Work ExperienceOperationsJob Requirements - EducationDiploma/High School Equivalent