Job Details
Major Responsibilities:Serves as the principle contact for the department. Customers include patients, visitors, general public, physicians, physician office staff, nursing and other entity employees. Maintains confidentiality in regards to patient personal/financial information and medical records. Determines whether patient information can be released (via telephone or in person) to nursing units, service departments, physicians, residents, visitors, insurance companies, law enforcement agencies, media and general public. Answers and screens incoming/clinical phone calls. Responds to a wide variety of questions and attempts to resolve issues regarding customer satisfaction as appropriate. Monitors patient flow to ensure they are cared for in the most efficient and courteous manner. Assists in meeting the needs of all visitors. This involves making housing arrangements for families and acting as a referral source for hospital-based programs. Maintains calendar of events for appropriat...Patient Services, Patient, Assistant, Healthcare, Skills