Job Details
Number of Job Openings Available:1Date Posted:May 07, 2024Department:62835320 Allina Health Pulmonary PlymouthShift:Day (United States of America)Shift Length:8 hour shiftHours Per Week:40Union Contract:Non-UnionWeekend Rotation: NoneJob Summary:Provides scheduling support and coordination of appointments for patients. Services as a liaison for patients, families, providers and staff regarding billing and service questions.Key Position Details:No Weekends8-hour day shiftBenefit EligibleJob Description:Principle ResponsibilitiesProvides scheduling support and coordination of appointments.Schedules all appointments for services in or outside of the system preferably in person.Coordinates other services needed, medical records and other pertinent information including patient education materials.Functions as an in-clinic resource for patients, families, providers and staff related to billing and service questions.Facilitates requests for billing related items such as price estimates or itemized statements.Processes all incoming calls and correspondence regarding billing issues and service questions.Provides first resolution regarding patient complaints.Identifies and submits resolution for patient or client issues, directs calls to appropriate department for resolution.Assists with patient account adjustments such as updating patient demographics and insurance information.Responds to billing and quality of care issues, complaints, or concerns.Documents all contacts with patients or clients as needed.May complete prior authorization, referrals, complex specialty scheduling and manage work queues.Other duties as assigned.Job RequirementsMust be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description, and High school diploma or GED preferredAssociate's or Vocational degree preferred0 to 2 years of experience in a Clinic Office Specialist role required or2 to 5 years of experience as a medical receptionist or customer service position required and2 to 5 years of basic medical terminology experience required and0 to 2 years of previous scheduling experience with electronic medical record preferredMedical Reception or equivalent program preferredPhysical DemandsSedentary:Lifting weight Up to 10 lbs. occasionally, negligible weight frequently