Job Details
** Customer Service Representative**
**Job Category****:** Operations **Requisition Number****:** CUSTO001172 Showing 1 location **Job Details**
**Description**
**SUMMARY:**The Customer Service Representative (CSR) is responsible for servicing assigned customer accounts, maintaining existing customer files, processing customer orders and setting up new customers in our systems.
**IN THIS ROLE, THE IDEAL CANDIDATE WILL:**
* Work with Territory Managers and Account Managers to grow and maintain territories
* Reduce pending paperwork, obtain Clinical notes, obtain required missing documents, increase pump utilization, and maintain appropriate inventory of pumps at facilities
* Monitor usage of supplies and other consumables (e.g. IV sets) at appropriate accounts; ensure customers are meeting applicable contractual volume commitments
* Communicate with field representative(s) on a daily basis
* Assign/set up new customer accounts and maintains existing customer files
* Process customer orders
* Process iPad orders and handle customer questions
* Receive, research and answer field representatives and customers inquiries and requests regarding accounts, products, rates, and services offered by the Company
* Direct the pick-up of pumps and assist Account Manager in obtaining paperwork
* Handle customer complaints
* Produce and submit reports as requested by Management
* Process documents in fax server as required
* Answer phones as required
* Other duties as assigned
**SUPERVISORY RESPONSIBILITIES:**This position has no supervisory responsibilities
**THE IDEAL CANDIDATE WILL HAVE THE FOLLOWING QUALIFICATIONS:**
* Minimum completion of High School Diploma
* Associates degree (AA) related field; or equivalent combination of education and experience preferred
* Minimum one year of customer service experience
**PERSONAL AND PROFESSIONAL ATTRIBUTES:**The ideal candidate must be a rigorous analytical thinker and problem solver with the following professional attributes:
* Strong **work ethic**
* Sound **judgment**
* Proven written and verbal **communication** skills
* Natural **curiosity** to pursue issues and increase expertise
* Pursue and design **innovative** analytical performance metrics
* The **courage** to promote and defend ideas and analyses
* **Passionate** about InfuSystem and serving customers and patients
* Strives to make an **impact** on improving our business processes and results
* Exemplary **honesty and integrity**
* Ability to collaborate effectively and work **selflessly** as part of a team
**PHYSICAL DEMANDS:**The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**WORK ENVIRONMENT:**The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**COMPREHENSIVE BENEFIT PACKAGE:**At InfuSystem, we give our employees the tools to succeed both on and off the job. Our generous benefits package provides comprehensive coverage to help you protect your health and earning power and prepare for the future. In addition, we offer perks and programs that help you grow in your career and make InfuSystem a great place to work!
* Health plan options that include an employer contribution
* Health Savings Account
* Healthcare and Dependent Care Flexible Spending Accounts (FSA)
* Dental and Vision premiums covered by InfuSystem
* 401(k) with a specified Company Match
* Life Insurance, STD & LTD
* Employee Stock Purchase Program
* Tuition Assistance
* Generous Paid Time Off plan
* Paid Parental Leave
* Employee Assistance Program
* Competitive Pay
* Direct Deposit
* Employee Referral Bonus
**Skills**
**Preferred**
**Forward Thinking** *Novice* **Teamwork** *Novice* **Organization** *Novice* **Education**
**Preferred**
Associates or better.
High School or better.
**Experience**
**Preferred**
**1 year:** Customer Service