Job Details
Role: Customer Care Specialist
Location: Washington, DC (Onsite; remote not available)Hours:
Type: Full Time
Clearance: Top Secret Clearance
Job Description
We have an available position in our Customer Service Center for a candidate who can provide engaging, enthusiastic greetings and initial assistance to in-person customers. An ideal candidate will have a passion for 5-star customer service and hospitality and an inherent interest in learning IT skills.
Duties will include:
Greeting in-person customers to the Service Center and providing the initial customer interaction.
Providing warm, welcoming customer engagement while inquiring about their technical issue or concern.
Providing outstanding customer service to improve customer satisfaction and relationships.
Providing responsive information to basic inquiries, concerning, and request status, as well as introductory information regarding S/ES-ExecTech products or services.
Learning customers' names and greeting them with personal recognition.
Answering the phone and logging initial tickets on behalf of callers.
Assisting with issuing passwords, mobile devices, and accessories.
Assisting in the ordering, receiving, and stocking of general IT supplies (i.e., toner, card readers, cables, etc.).
Qualifications of the Ideal Candidate:
Ability to provide high-touch, high-quality customer greetings and interactions that result in all customers feeling welcomed and prioritized by the team.
Energetic and detailed-oriented.
Exudes calmness under pressure and can quickly de-escalate any contentious or dissatisfied customer reactions.
Ability to maintain accurate and timely records in the service center's ticketing system.
Demonstrates warm and engaging verbal communication, listening, and decision-making skills.
Capable of multi-tasking and paying attention to multiple in-person customers at once.
Ability to "think on their feet" while remaining cool and confident.
Hours:
This position requires 8am - 5pm coverage as the primary customer-facing team member.
Occasionally, this person may be asked to work during government closures and early dismissals.
All team members, including this position, may be asked to participate/volunteer in after-hours rotations for onsite coverage.
Skills & Requirements Qualifications
At we understand the importance of secure and reliable IT solutions. To this end, our stellar track record highlights our consistent delivery of cost-effective, strongly-secure, and highly-integrated IT solutions that exceed customers' expectations and enhance the Government's technology landscape. We invite you to join our dynamic organization serving federal and corporate clients. Improvix Technologies offers competitive salaries and a comprehensive benefits package to provide our employees with financial and health protection and advantages they deserve. Our benefits include 401K matching, life insurance, up to four weeks of paid annual leave, transit and training compensation, health, dental and vision benefits.
Improvix Technologies, Inc.is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sexual orientation, religion, age, national origin, disability status or any other class protected by law. U.S. Citizenship is required for most positions.