Job Details
** Customer Service Representative - Billing**
**Job Category****:** Customer Service **Requisition Number****:** CUSTO04305 Showing 1 location **Job Details**
**Description**
We are currently looking to hire a high-energy self-starter with a passion for helping people, resolving complex issues and an analytical mindset. The right person will work well under pressure, thrive in a fast-paced deadline driven environment while maintaining an exceptionally positive and professional disposition.
**Essential Responsibilities:**
* Make outbound calls to clients that are delinquent and present a very customer retention-focused, approach to collecting past due balances
* Understand billing and payment processes and procedures
* Research detailed billing transactions from multiple systems, sort, and explain what occurred with the billing
* Use spreadsheets to organize data and explain account balances, including collection agency balances
* Verify contracts to ensure billing accuracy
* Focus on the goal of Customer Retention and Customer Satisfaction when dealing with external customers
* Receive client inquiry calls while maintaining a positive and professional attitude
* Research, negotiate and settle disputes for local and internet customers
* Document all customer issues, contacts, investigation steps, and resolution in a clear and concise manner
* Necessary follow-up for complete issue or inquiry resolution
* Use of multiple systems and applications
* Completion of necessary paperwork
* Other duties as assigned
**Essential Requirements:**
* College Degree Preferred or equivalent work experience
* Excellent MS Excel skills
* Proficient MS Office skills
* Experience or understanding of CRM system (SalesForce or equivalent)
* Proficient in understanding debits and credits and how they impact an account balance
* Understanding basic bookkeeping functionality and accounting terminology
* Excellent oral and written communication skills
* Strong analytical and problem-solving skills
* Strong planning and organizational skills
* Attention to detail
* Knowledgeable about the overall digital space, including social media
* Ability to manage multiple tasks and reprioritize in a fast-paced environment
* Minimum of 1-year prior collection experience
* Minimum of 1-year prior customer service or equivalent experience
* Minimum of 1-year prior billing or equivalent experience
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