Job Details
CLIENT SUMMARY
Ithaka Hospitality Partners, LLC was started in 2018 in Auburn, AL as a purpose-driven company with an adventurous spirit. Ithaka partners with owners and developers to bring their vision to life, creating a collection of compelling independent hotels, resorts, and spas as well as restaurants and food halls. Ithaka s portfolio includes The Laurel Hotel and Spa, Alabama s first and only AAA Five-Diamond Hotel, The Hotel at Auburn University, The Culinary Science Center, and several other properties under development. Their portfolio also includes several restaurants and their state of the art food hall, Hey Day Market. They believe in serving their guests, team members, investors, owners, and partners with honesty, integrity and uncompromising quality. Their business acumen coupled with our deep understanding of the hospitality industry at a global level sets them apart. Join a team that values Integrity, Honesty, Uncompromising Quality, Enrichment, Family, Sincerity, Stewardship & Trust.
POSITION OBJECTIVE
Ithaka Hospitality Partners is looking to add a Training and Development Manager to The Hotel at Auburn University team. This individual will be responsible for planning, organizing, and implementing all training initiatives communicated through Human Resources, with a special emphasis on annual compliance training. This role will also be responsible for regularly analyzing learning needs at the property level as well as for Ithaka Hospitality Partners as needed, to ensure cost-effective training solutions are researched, sourced, and implemented.
The Training and Development Manager will report directly to the Director of Talent, Learning & Culture and work alongside the team at The Hotel at Auburn University. Longterm, this person could have the opportunity to expand into a corporate role or grow their experience at another property.
POSITION KEY RESPONSIBILITIES
- Ensure that all State, Federal and hotel mandatory training requirements are met.
- Maintain all training communication and bulletin boards.
- Amend and revise programs and material as necessary, in order to adapt to the changes that occur in the environment.
- Lead and facilitate the Departmental Trainer program and employees involved.
- Assist managers and supervisors with any training needs either one to one or in groups.
- Ensure training database is kept up to date to include information for all employees who have completed various trainings.
- Lead, plan, organize and implement all training needs identified from employee appraisals, guest feedback, business needs/plan.
- Create a training needs analysis based on business and operational requirements.
- Participate in the preparation of the training budget with the Director of Talent, Learning & Culture.
- Be an ambassador of the hotel and the company at all times.
- Ensure by example that Ithaka s culture and values are known and all Ithaka s Learning and Development initiatives are embedded throughout the business.
- Observe standards for the department in image, appearance, and grooming; properly represent the company and the profession to outside organizations and the community.
- Be knowledgeable of, implement, communicate, and comply with standards of Ithaka Hospitality and the Human Resources Department.
- Participate in the design and delivery of new programs, including e-learning solutions.
- Maintain confidentiality and security of all guest and general hotel information.
- Track all training attendance thoroughly to include RSVP's, Sign In Sheets, etc.
- Ensure all Team Members and Managers are notified of training events via outlook, invites or whatever Training Manager deems appropriate, at least two weeks in advance of date.
- Assist in other areas across the hotel as needed.
SKILLS & EXPERIENCE NEEDED
- High school diploma or GED required.
- Previous HR experience in the hotel environment is strongly preferred.
- Experience delivering training in a hospitality or customer service environment is a must.
- Possesses excellent writing and presentation skills with the ability to communicate with hotel employees in an effective way.
- Ability to provide friendly, efficient and courteous service to employees.
- Ability to access, input and retrieve information on the computer system.
- Ability to work in a fast-paced environment with a positive attitude and to create innovative learning solutions.
- Ability to work under pressure, be organized, self-motivated and work well with others.
- Must be able to complete work independently in a timely, accurate and thorough manner.
- Ability to work effectively and relate well with senior management and colleagues.
- Understands the luxury hotel environment.
- Additional foreign language skills (i.e. Spanish) is an advantage.