Job Details
**Description**
General Store Manager
Manages all facets of an Acuity Optical retail store operation, daily operations of a retail store environment, sales, staff management, budgetary controls, inventory controls, and other duties while maintaining the highest level of customer service.
* Manage and drive all aspects of Acuity Optical P&L. Achieve sales and profit objectives, monitor sales analytics, and extract knowledge from the data. Motivate and lead optical team, holding them accountable for results.
* Assemble & develop high performing optical team by recruiting & hiring top talent and developing team.
* Provide direction and supervision to team; ensure all store employees achieve and maintain the highest level of customer service.
* Oversee sales performance at retail store location by implementing effective sales strategies & ensuring sales targets are met/exceeded consistently at designated location.
* Ensure store promotions, advertising, and visual merchandising are in place and all employees and providers are aware of current promotions.
* Monitor and analyze key performance indicators (KPIs) to maximize sales results.
* Drive retail store performance & effectiveness by translating analytics into actions & sustainable results.
* Ensure target sales productivity thresholds are delivered by monitoring appropriate levels of labor at the retail store level.
* Proactively identify changes in competitive pressures & customer shifts to develop and modify strategies and tactics.
* Provide daily, weekly and monthly statistics to the corporate office.
* Establish effective relationships & collaborations with other departments (Marketing, Finance, Customer Service, HR, etc.) to address key business issues & opportunities.
* Grow and retain talent, hiring the best for business needs, and improving how they are trained and developed.
* Develop, document, and maintain standard operational procedures, checklists, and process flows for related projects and help drive the change management related to the projects or initiatives.
REQUIRED: Associate degree; 4 years of related work experience in a retail and customer service environment, staff management experience; or an equivalent combination of both education and work experience. Ability to work a flexible schedule and hours necessary to open and/or close retail store, including weekends, nights, weekends, and holidays.
DESIRABLE: Bachelors Degree; prior experience in the optical industry or other retail healthcare management experience.
CERTIFICATES/LICENSES/REGISTRATIONS:
Certified Dispensing Optician (preferred)
Valid Drivers License