Job Details
Job Details
Level
Experienced
Job Location
Memphis Sports and Event Center - Memphis, TN
Position Type
Full Time
Education Level
2 Year Degree
Salary Range
$25.00 - $25.00 Hourly
Travel Percentage
None
Job Shift
Any
Job Category
Restaurant - Food Service
Description
Proof of the Pudding (POP) is an award-winning catering company throughout the Southeast with a commitment to creating quality culinary innovations. This standard was upheld through the expansion into Sports and Entertainment Hospitality Services by providing elevated concessions and premium offerings to collegiate stadiums, PGA golf tournaments, International Boat Shows, Professional Sports Teams, & more.
We are looking for a Food Service Manager to assist with overseeing the food service at the Memphis Sports and Event Center. The Memphis Sports & Events Center features indoor basketball and volleyball courts and is adaptable for other sports like wrestling, gymnastics, cheerleading, futsal, and more, as well as convocation, and commencement events. The Center also includes two cafe and a concessions areas while also offering catering and high volume boxed meals.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Responsible for providing administrative support to the operations and management team in the service of existing and prospective clients.
- Provide leadership to the caf food service operations and event day operation teams as needed.
- Communicate and distribute all event information to appropriate internal staff and managers, working directly with all other departments to ensure all event details are accounted for.
- Create and distribute menu signs for all daily orders.
- Work directly with the accounting team on client billing and invoice processing.
- Attending client walk-throughs as applicable.
- Assist in the hiring process from interviewing, onboarding, and training.
- Assisting in post-event tasks including inputting payroll and inventory as directed.
- Provide excellent customer service to clients, assisting as needed throughout the planning process, day-of at their event, and/or following the event ensuring customer satisfaction and retention.
- Assist with data entry and contract/BEO revisions, ensuring that all details are accurate.
- Follow direction from the General Manager.
Performs other related duties as required
QualificationsEducation and/or Experience:
- Associate degree in Business Administration, Marketing, Management, Hospitality or other related field. Bachelor's degree preferred AND/OR Minimum 2 years of experience within the hospitality industry, or experience working in a similar role focused on customer or sales support.
- Basic knowledge of concessions, catering, event coordination and operations.
- General interest in food, menu design, and creative event development.
- Experience in working in a computer environment utilizing Microsoft Word, Excel, and PowerPoint is required, experience with Caterease BEO software is a plus.
Specialized Qualifications:- Excellent listening and communication skills
- Renowned time management and organization skills
- Strong Customer Service skills with the desire to go above and beyond a client's needs
- The ability to work alone and as a team
- Strong attention to detail and the ability to learn and adapt quickly
CORE VALUE AND COMPETENCY REQUIREMENTS- Business Acumen - Demonstrate comprehension of the job, including policies, practices, and relationships. Possess the expertise and skill levels required of the job and perform with quality.
- Dedication - Dependable, reliable and follows through on projects from inception to completion. Willing to put in as much time as necessary to complete tasks. Demonstrate a win-win attitude: "see it, own it, solve it."
- Ethics and Integrity - Acts with integrity, honesty and knowledge that promote the company's culture, values and beliefs while maintaining the highest standards of professional conduct.
- Safety & Security - Observe safety and security standards. Use equipment and materials properly. Comply with safety standards and personal protective equipment requirements. Report potential unsafe conditions or practices to appropriate person immediately. Promote restaurant safety, cleanliness and security compliance at all times.
- Teamwork - Cooperate and be willing to work as a team player to achieve goals and tasks accurately, efficiently and timely.
- Communication - Communicate clearly and effectively with mutual respect, understanding and trust to fellow associates, managers, supervisors and guests. Listen carefully to opinions and views of others; state understanding of what has been heard.
- Initiative - Contribute new ideas and suggestions to enhance productivity and efficiency. Be proactive in troubleshooting problems or issues and take action to mitigate potential problems.
- Adaptability & Planning - Possess the ability to learn new tasks and adjusts well to new situations. Perform well under tight time schedules and pressures to change direction quickly.
- Service Orientation - Demonstrates a sense of urgency. Is welcoming, friendly and smiles when visible to guests.
Work Environment This position is 65% in office work, computer work, inter-departmental meetings, and assisting with pre-event logistics as needed. 35% of this role can be assisting in the concession's caf, working at events, attending walk-throughs, running errands, and assisting the Operations Team as needed.
Physical Demands: - Long periods of computer work and sitting at a desk
- Periods of standing, moving through an event space, and traveling from venue to venue
- Bending, lifting, scooping, and carrying miscellaneous equipment and food items
- Ability to perform physical tasks; such as but not limited to, lifting approx. 25 lbs.
Position Salary & Benefits:- This is considered a full-time hourly role with a starting rate of $25/hour.
- Proof is pleased to provide all full-time eligible employees with Basic Life and AD&D as well as long term disability at no cost to employees
- Full-time eligible employees may choose to enroll in optional benefits, including Medical, Dental, Vision, and Voluntary Life and AD&D, Short Term Disability, Voluntary Accident, Voluntary Critical Illness, and Voluntary Hospitality Indemnity
- Additional benefits include lunch onsite.
Proof of the Pudding and its affiliates are an Equal Opportunity Employer committed to inclusion and employing a diverse workforce. All applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, or other legally protected characteristics.