Position Overview: As a Workforce Manager you will be responsible for overseeing all aspects of workforce management to ensure the efficient operation of our contact center. You will play a pivotal role in forecasting, scheduling, real-time monitoring, and analyzing data to optimize staffing levels and enhance the overall performance of our team. The ideal candidate will have previous experience in a call or contact center environment and a strong understanding of workforce management principles.
Responsibilities:
Qualifications:
Staff Agency.com LLC (formerly Delta Hire, LLC)
06/01/2024
Plantation,FL