Job Details
The Concierge Agent is responsible to provide meet-and-greet services to Super Elite clients, assisting them with every part of the airport process. Demonstrate excellent customer service, and make sure that every client needs are meet in a manner that reflects positively on the company.
Responsibilities:
Greet client s upon arrival to the airport:
- assist with the check-in process
- stay with the client assisting in their needs until they are safely onboard and on their way to the next destination
- Assist with baggage drop-off
Greet arriving clients at the gate:
- assist with luggage collection
- assist clients with connecting flights as needed
- ensure they connect with their appropriate ground transportation
Knowledge of the airport layout to assist clients navigate through the airport and direct them to the various amenities (lounges, restaurants, shops, restrooms, airline ticket counter, gate information, etc.)
Communicates with the Guest Experience Representative
Develop and maintain professional rapport with regulating agencies and partnering airlines within the airport
Exhibit upmost confidentiality with clients and client information
Maintain strict adherence to escorting protocol within the airport
Required Qualifications:
High School Diploma or equivalent.
Must possess current authorization to work in the US, and a valid driver's license.
Excellent written and communication skills.
Must wear company uniform as outlined and conform to all grooming standards.
Must be flexible in work schedule to match the demand for services to include nights, weekends, and holidays.
Must be able to stand and walk for long periods of time and lift to 70 lbs.
Ability to work under pressure with a minimal supervision.
High proficiency of computer and smartphone skills, including smartphone applications.
Ability to read and interpret documents such as operating and procedural manuals.
Must, after training, be able to efficiently use Airport Butler's automated reservation system, scheduling application, and communication technology
(2) years experience in delivering luxury/VIP type services to high-end customers and/or airport/airline hospitality service experience.
Preferred Qualifications:
Passionate approach to customer service, positive attitude, strong work ethic, exceptional organizational skills.
Demonstrated ability to solve problems proactively and creatively.
Demonstrated ability to collaborate with other employees to overcome abnormal situations
High level of cultural awareness.
Excellent internal and external customer service skills to handle all client's needs, concerns, and accommodations.
Ability to work in a hectic, stressful environment while delivering a very calm, positive, efficient, and comforting service.
Adapt to an ever-changing environment and be resilient
Multi-lingual is a plus.