Job Details
Description
Come join Atlanta's newest luxury gem in the heart of Buckhead. We are seeking a Dynamic Conference Service Manager.
The Conference Service Manager is responsible for the planning and execution of group sales contracts meet our guest expectations and brand standards.
Job Summary
The Conference Services Manager is to ensure that all group sales contracts are planned and executed to a high level of client satisfaction and their financial obligations to the resort are met. Conference Planning Managers manage guest and conference rooms as well as coordinate services for groups and organizations holding meetings, conventions and other events on hotel grounds.
Essential Functions
- Work as the primary contact for meeting and event planners who are conducting events by taking in details and communicating this information to respective departments.
- Prepare resumes for groups prior to group arrival and review all details in weekly Staff Meeting
- Ensure all site inspections and client visits to the hotel are successful by planning carefully and communicating accurate details in advance to all departments.
- Work closely with food and beverage, housekeeping, and front desk for successful execution of events.
- Conduct pre- and post-conference meetings.
- Ensure all current and future client accounts are serviced in accordance with hotel standards.
- Communicate with banquet managers for all related banquet functions and communicate client requests to relevant departments.
- Ensure banquet event orders are accurate and provide all relevant information to departments concerned 15 days prior to event start time.
- Attending operational and sales meetings as required.
- Coordinate all aspects of conferences as assigned by the Director of Sales include but not limited to: food and beverage requirements, timing of events, audio-visual requirements, special attention to guests, room type allocation, rooming list, amenities, function room set up, group transportation, type of check in, check out to include satellite check in, special meal requests, arrival/departure manifests, bag pulls, luggage storage, complimentary rooms, billing instructions, authorized signatures, room deliveries, telephone and internet requirements, box storage and delivery, power requirements, key requirements, expected food and beverage outlet usage, group hospitality/office/registration desk requirements, business center requirements, entertainment, leisure activities, dcor (to include floral) requirements.
- Aggressively communicate clients' needs pre-arrival, while in house and share post-event feedback to ensure retention of accounts.
- Keep abreast of market trends, competitor's activities, and guest/client feedback.
- Respond to all correspondence from clients within 24 hours.
- Manage key accounts as assigned.
- Greeting and support guests during events and critical movements.
- Monitor office administrative support personnel.
- Understand room types, rate and codes, monitor room reservations.
- Conduct planning site visits.
- Entertain clients as appropriate.
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
- Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Maintain positive guest relations at all times.
- Develop customized menus, teambuilding, dcor, entertainment, transportation, etc. as needed; always pursuant for opportunities to generate additional revenues.
- Resolve guest complaints, ensuring guest satisfaction.
- Utilize all technology tools to their maximum output.
- Prepare correspondence, memos, proposals, vendor contracts and reports.
- Document all guest requests/complaints and communicate such to respective personnel for proper handling.
- Maintain confidentiality and security of specified hotel information, correspondence, reports and files.