Job Details
** Retail Call Center Associate**
**Job Category****:** OH-Banking **Requisition Number****:** RETAI001208 Showing 1 location **Job Details**
**Description**
Retail Call Center Associate
Banking 2, Role B
Key responsibilities include:
- Answer customer telephone/email inquiries with exceptional customer service
- Payoff inquiry calculation quotes
- Loan billing statements, E-Statements and online access
- Credit bureau disputes/e-Oscar, system coding, etc.
- Perform various system loan file maintenance for customer information, address, phone, drivers license information, risk rating changes, stop payments, etc.
- Verification of mortgages
- Deceased borrower/successors in interest notifications
- Loan modification and partial releases
- Miscellaneous items, system upgrade testing, troubleshooting
Minimum Qualifications:
Preferred Associate in Accounting/Business
Two years customer service/banking experience preferred
Attention to detail; thoroughness with documentation skills
General math skills
Integrity, honesty and team work
Selling to customer needs
Financial software skills
Team collaboration
*Eligibility requirements may differ for each benefit or program.*
*National Cooperative Bank, N.A. is an Equal Employment Opportunity Employer (EOE/AA)*
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**Education**
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