Job Details
**Management**
**Front Desk Supervisor - IHG Army Hotel Candlewood Suites - Ft. Riley, KS**
Front Desk Supervisor - IHG Army Hotel Candlewood Suites - Ft. Riley, KS IHG Fort Riley KS
**Front Desk Supervisor - IHG Army Hotel Candlewood Suites - Ft. Riley, KS**
**Company:**
IHG
**Location:**
66442
US
**Category:**
Management
**Degrees Required:**
Not Specified
**Employment Type:**
Contractor
**Manages Others:**
No
**Requirements:**
At **InterContinental Hotels & Resorts**, we own, operate and franchise more than 3000 hotels, offering close to half a million guest rooms in nearly 100 countries. By bringing your expertise and passion to any one of our brands, you will help us achieve our vision: to be the most preferred, admired, and successful hotel company the world over.
At IHG Army Hotels, our mission is to provide great on-post hotel stay experiences to military personnel, families, as well as guests. We do this by providing convenient, reasonably priced hotels on 40 installations across the nation- many featuring brand-name hotels previously only offered off post.
At **Candlewood Suites** we want our guests to feel trusted and free to do what they want in their own space which means we need you to:
Be down-to-earth by being straightforward and natural
Be considerate by being respectful, perceptive, and accommodating
Be friendly by being kind, approachable and light-hearted
Be reliable by being professional, a team player and resourceful
**Your day to day**
Assist in supervising the front desk function; ensure staff is properly trained including service expectations, hotel facilities and services, local directions, property management and reservations systems, safety, and emergency procedures, etc.
Monitor performance and recommend corrective or disciplinary action. Alert management of potentially serious issues.
Up-sell rooms where possible to maximize hotel revenue.
Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier or other reports, preparing deposit, and counting/securing assigned bank.
Routinely check in/check-out guests, answer phones, take reservations and assist staff with job functions. May be responsible for issuing safe-deposit boxes to guest and ensuring the security of keys.
Promote hotel services, facilities, and outlets; provide guests with information such as local attractions and directions to increase guest satisfaction.
Complete opening and closing shift duties and communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
Respond appropriately to guest complaints. Make appropriate service recovery gestures in accordance with established guidelines.
Promote teamwork and quality service through daily communication and coordination with other departments.
Perform other duties as assigned which may include guest room tours, concierge services, special guest requests, etc.)
**What we need from you**
High School diploma or equivalent, plus one-year front office/guest relations experience including some supervisory training/experience. Some college preferred. Must speak fluent English. Other languages preferred.
Frequently standing up behind the desk and front office areas
Carrying or lifting items weighing up to 50 pounds
Handling objects, products, and computer equipment
Use a keyboard to operate various property management and reservations systems, etc.
**What we offer**
We'll reward all your hard work with a great salary and benefits including great room discount and superb training.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law. IHG is committed to promoting a culture of inclusion where everyone feels safe, respected, and valued. We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work.