Job Details
- Health Navigation Concierge Ally (Virtual, Work from home (WFH))
**Health Navigation Concierge Ally (Virtual, Work from home (WFH))**
Alight Arkansas, United States 10 days ago **Description**
***** This role requires that qualified candidates** **must reside** **in one of the following states: Arkansas, Arizona, Alabama, Iowa, Kentucky, Louisiana, Oklahoma, Tennessee, Texas, Nebraska, Montana, Wyoming, New Mexico, Utah , Mississippi, West Virginia, Florida, Kansas, Maine, North Carolina, South Carolina, Virginia *****
**Our story**
At Alight, we believe a company's success starts with its people. It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive.
With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.
Join our team. Because transformation takes a workforce. Learn more at careers.alight.com .
**Position Summary:**
This position exists as a member of the Health Navigation team to provide front-lines customer service support to customers, as they seek unbiased, expert, compassionate support for any health care challenge. The role primarily involves answering inbound calls from our customers to gather the information needed to resolve their needs. Secondarily, Concierge Allies are positioned to complete over-the-phone satisfactions surveys with interested participants.
We're looking for candidates with exceptional customer service, professionalism - and a passion for simplifying the healthcare experience one customer interaction at a time.
**Essential Job Functions:**
* Builds effective rapport with participants and probes to ensure that all the needs of the participant(s) are identified
* Responsible for educating and promoting clinical services that are available to participant with a goal of increasing engagement
* Prioritizes the most important service needed (coaching, information, emotional support, web navigation)
* Works closely with the nurse team and/or other teams to determine best method to satisfy participants need(s)
* Comfortable communicating medical information to a non-medical audience
* Conducts feedback surveys with participants to evaluate satisfaction, utilization of services provided and impact of CM services
* Document all research and summarize calls in the case management system
* Adhere to all confidentiality and HIPAA requirements with respect to any aspect of the data handled or services rendered in the undertaking of the position
* Other duties as assigned
**Qualifications:**
* Strong written and verbal communication skills
* Excellent customer service and customer resolution skills.
* Ability to learn quickly
* Strong organizational and time management skills
* Flexible and adaptable with a demonstrated ability to reorganize priorities as business needs change
* Ability to work effectively in a team environment.
* Technology proficient
**Work Conditions:**
* Frequent computer use at a workstation for extended periods of time.
* Access information using a computer and related components and peripherals.
* Participate in training sessions and meetings.
* Ability to be flexible with various shifts and possible overtime when business needs require.
**Education and Experience**
* High School diploma required
* 2 years relevant experience in telephonic customer service
By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.
**Our commitment to Diversity and Inclusion**
Alight believes **diversity should be visible, valued, and sustained** throughout the organization. And we're committed to enabling an **inclusive culture of belonging** that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve**.**
As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement.
**Diversity Policy Statement**
Alight does not discriminate against anyone based on sex, gender, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.
Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonableaccommodation/modificationby contacting his/her recruiter.
**Authorization to work in the United States**
Applicants for employment in the United States must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Alight.
Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. .
**DISCLAIMER:**
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.
* **Job ID:** 61131866
* **Location:**
Arkansas, United States
* **Company Name:** Alight
* **Position Title:** Health Navigation Concierge Ally (Virtual, Work from home (WFH))
* **Job Function:** Other