Job Details
**Support Specialist - Montvale, NJ**
**Job no:** 511552
**Brand:** Global Land Supply
**Work type:** Full time
**Location:** New Jersey
**Categories:** Wholesale & Product
Global Land Supply (GLS) is Flight Centre Travel Groups global in-house product procurement and consolidation business, servicing a number of Flight Centres worldwide selling businesses including Retail, In Country Support, Liberty Travel, GoGo Worldwide Vacations and Flight Centre Asia.
**Role Summary:** GLS Helio Support provides an effective helpdesk by supporting our Selling Partners, Suppliers, and GLS internal businesses by phone, email, queue, and chat. The position includes a 24/7 rotating roster inclusive of public holidays and reports to the Support Team Leader.
**Key Competencies:**
**Customer Service**
* The customer is paramount
* Highly approachable person who builds and sustains professional and friendly relationships with our selling partners, suppliers and internal GLS teams
* Experience in building, maintaining, and managing client relationships
**Excellent Communicator**
+ Excellent verbal and written skills
+ A fantastic listener with endless patience and high empathy
**Resolution Focus**
+ Strong problem-solving ability
+ Effective decision maker to provide solutions to our customers within a timely manner
+ High attention to detail and level of accuracy
+ Embraces Change
+ Receptive to new ideas
+ Finds new and improved ways of doing things
+ Adaptable and creative individual who thinks outside the box
**Management of workload**
* Comfortable working in a fast-paced environment
* Effective prioritization, time management and multi-tasking skills
* Team player but able to self-motivate
**Upholds company philosophies and culture**
* Demonstrates a belief in FCTG philosophies and values
* Takes ownership for success and failures
* Exhibits a passion for their business and company
* Encourages a sense of enjoyment in the workplace
**Desirable Experience:**
* Helio system knowledge
* Travel industry knowledge
* Experience with email and Microsoft Office applications, specifically Excel
* Retail or Wholesale travel experience or alternatively customer service-based experience in another industry
* Able to work a flexible work schedule (including some evenings/weekends/Holidays)
* Ability to self-train using available resources
**Benefits Include:**
* Generous remuneration structure
* Travel perks/discounts, in-house financial and health services
* Generous paid-time off policy
* National/International Award Nights and Conferences
* Diversity & Inclusion initiatives
* Benefits including vision, medical, and dental
* Employee Assistance Program
* 401K program
* Company Share purchase scheme
* Global career opportunities in a network of brands and businesses
* Ongoing training and professional development
* Fun and flexible work environment
* Proud Corporate Social Responsibility platform through the Flight Centre Foundation and Brighter Futures program supporting nominated charities through Workplace Giving, Volunteering and Fundraising.
+ Employee giving program
+ Annual Charity Trip
+ Office Environmental Program
+ 1 Volunteer Day per Calendar Year
Location Montvale, NJ
***Important information about our application process:***
***Any offer of employment in the USA that would require you to attend an office location or company event is contingent upon providing proof of Covid-19 vaccination prior to your start date, subject to approved medical and/or religious exemptions, in accordance with applicable law.***
If this sounds like the opportunity you have been waiting for and you would like to be part of our award winning culture then APPLY NOW.
Travel is booming once again, and our roles are being filled quicker than a nonstop from London to New York. We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.
*FCTG USA is an affirmative action-equal opportunity employer searching for talented people who have a desire to build a rewarding, fun, and exciting career with a company that loves to celebrate your success! Please contact* *...@us.flightcentre.com* *if you need any assistance.*
**Applications close:**
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