Job Details
BASIC PURPOSE: To sell Oceania Cruises / Regent Seven Seas Cruises products directly to consumers by cultivating and maintaining customer relationships, to include initiating calls to customers, building rapport, recommending modifications to products and services, which promote customer retention, drive direct sales and ensure an overall superior customer service experience with OCI/RSSC.
POSITION RESPONSIBILITIES:
- Promote sales to direct consumers by initiating calls, acting on leads and/or prospects in order to identify travel needs, present/explain OCI/RSSC cruise products and make travel recommendations.
- Establish and maintain quality customer relationships by delivering exceptional customer service, establishing rapport, identifying and meeting customer needs and expectations to include meeting customer retention goals and following up with consumers as necessary, in order to close sale and meet/exceed revenue goals.
- Build and maintain effective relationships with new and existing consumers. Maintain consumer prospect lists/contact database in order to identify client travel trends; Proactively and consistently seeks opportunities to promote and sell OCI/RSSC products based on client travel history.
- Acquire in depth industry and OCI/RSSC company knowledge in order to articulate cruise product features, benefits, pricing and make recommendations to include promotions, itineraries, and auxiliary products such as stateroom upgrades, onboard credits and other shipboard amenities.
- Attend and actively participate in daily team meetings or relevant sales training in order to ensure appropriate sales techniques are being used and accurate information is being communicated to direct consumers.
- Participate in department approved mass e-mail campaigns targeting specific guests' profiles.
- Perform other job-related functions as assigned.
KNOWLEDGE AND EXPERIENCE:
EDUCATION: High School Diploma or equivalent required. Post-secondary education in Marketing, Business Administration or related field preferred.
EXPERIENCE: Minimum one year sales experience; cruise sales a plus. Familiarity of global luxurious travel destinations recommended, but not required.
KNOWLEDGE & SKILLS:
- Strong verbal communication skills including professional telephone etiquette.
- Demonstrated knowledge of Microsoft Word applications and experience with travel reservations systems a plus.
- Knowledge of CRM product Salesforce.com a plus.
- Ability to quickly learn and maintain current knowledge of Oceania and Regent Seven Seas Cruise products and services.
- Ability to work well and maintain a professional composure while under stress and pressure, displaying efficient multitasking abilities.
- Possess a strong drive and high energy to reach specified sales goals.
To Executive Search Firms & Staffing Agencies: NCLH does not accept unsolicited resumes from any agencies. All unsolicited resumes will be considered NCLH property, and NCLH will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the NCLH Human Resources Talent Acquisition Department.