Job Details
**Location**
+ - USA, Enfield, Connecticut**Be a key part in ensuring that we achieve our agreed engagement rate objectives.**
We are a global team with contact centres in the UK, Germany, USA and Singapore supporting over 4 million customer engagements per year across multiple channels. This position is located in Enfield, CT.
Core responsibilities include:
Engage with LEGO Fans in Spanish, across multiple channels and platforms to create a brand differentiating experience
Be active in developing our approach to engaging with LEGO campaigns deployed by the Agency and Markets
Tailor your engagement to the channels and audiences you are interacting with, be it through driving loyalty in kids channels or social media, recovering complaints and providing expertise on third-party platforms or injecting sales support proactively on our own Shop
Ability to work one weekend day on a rotating basis.
**Play your part in our team succeeding**
LEGO Consumer & Shopper Engagement already provides world-class consumer support to consumers across the globe in channels such as chat, calls and emails. We have moved through a journey from a traditional contact centre to our now engagement centre, where social media engagement, engagement with kids on our owned platforms, proactive shopper assistance and two-way engagement at different touchpoints are playing an ever increasingly important role. Our mission is to be the champions of consumer and guardians of the LEGO Groups Play Promise.
Fluency in spoken and written skills in English and Spanish
Social Media community support experience
Excellent communication skills natural, informal, Fun Reliable Knowledgeable and Engaging (FRKE)
Great team player
Understand our social media performance and help optimise our approach
Ability to spread enthusiasm for the LEGO brand
Ability to cope with change and uncertainty
Flexible and adaptable
Ability to tailor your tone of voice to different audiences
Ability to assess risks of public engagement opportunities
**Join the global LEGO team**
Family Care Leave We offer enhanced paid leave options for those important times.
Insurances All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
Wellness We want you to be your best self, so youll have access to the Headspace App and lots of wellbeing initiatives and programmes run by local teams where you are based
Colleague Discount We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
Bonus We do our best work to succeed together. When goals are reached, youll be rewarded through our global bonus scheme.
Your workplace Our offices will be your primary workplace with flexibility to work from home during your working week. Your People Leader will discuss the principles of our hybrid work model, role eligibility and frequency with you.
Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.
The LEGO Group is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of e.g. race, colour, religion, sex, national origin, sexual orientation, disability or gender identity.
The LEGO Group is fully committed to Childrens Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.
Thank you for sharing our global commitment to Childrens Rights.
Build your career brick by brick at the LEGO Group.
We conduct drug screening as a part of our drug free workplace policy and in support of our commitment to the health and safety of our employees.
Online Application Accessibility Statement; which is intended for those with disabilities - LEGO systems endeavours to make www.LEGO.com/jobs accessible to any and all users. If you would like to contact us regarding the accessibility of our web site or need assistance completing the application process, please contact the HR Service Desk at 1.860.###.####. Please note, these communication channels should be used for those having difficulty accessing our on-line channels, not to inquire about job opportunities.
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