Job Details
Do you have a passion for service and love to put a smile on people s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!Responsibilities:Work with the housekeeping staff to ensure rooms are ready for new guestsHandle customer complaints as necessaryAnswer incoming calls and questions about guests needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requestsGeneral bookkeeping: ensure all hotel guest account information is accurate and up-to-dateWelcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card informationQualifications:Displays impeccable interpersonal, time management, organizational skills, and customer service skillsWorking knowledge of Microsoft Office and reservation management systems1+ year of hotel industry experience or related job preferredHas experience answering telephone calls and troubleshooting stressful situationsMust have graduated high school, received a GED or equivalentAbout Company:1529 Old Brodhead RoadMonaca, PA, 15061