Job Details
** VFS Fire & Security Services**
** Customer Service Representative**
Orange, CA 92865
Customer Satisfaction is our Goal. We are searching for an executive level CSR with an consistent upbeat attitude.
Experience preferred, three [3] years CSR administrative.
Daily activities include taking care of our clients with world class service, perform administrative duties in a fast paced environment, greeting customers on the phone, dispatching to complete jobs. Daily report review. Assist with other administrative duties. Intermediate knowledge of Outlook, Word, Excel, Adobe a must.
Excellent oral and written communication abilities required to complete a wide variety of task.
Candidate must be a self starter with strong interpersonal skills, good-nature, consistently energetic with a positive attitude. Computer literate and have an intermediate to advanced knowledge in Microsoft Office, intermediate Excel, 10 key by touch, data entry, QC skills, proficient in organization, oral and written communication a must.
Ideal candidates must possess the ability to prioritize and complete diverse projects in a demanding, fast paced environment.
Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Uses reason even when dealing with emotional situations.
Customer Service: Manages emergency calls, mitigates difficult or emotional customer situations; Responds promptly to customer needs; Meets commitments.
Teamwork: Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback. Puts success of team above own interests; Supports everyone's efforts to succeed.
Ethics: Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Interpersonal Skills: Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Oral Communication: Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Written Communication: Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet specific needs; Presents numerical data effectively; Able to read and interpret written information.
**Physical Demands**
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel or operate objects, office equipment, clearing paper jams, controls, lift 25 pounds, able to to reach and lift with hands and arms. The employee is frequently required to stand, ascend and descend stairs and ladders.
**Position Type/Expected Hours of Work**
This is a full-time position. Monday - Friday, in office.
**Travel**
None.
**Work Authorization | Security Clearance (if applicable)**
E-Verify | Equal Opportunity Employer
Authorized to work in the United States
Pass a complete Background Check
Minimum Qualifications
Education Level: [Required] High School Diploma or GED
Reference: AER67 in subject line when submitting your resume.