Job Details
**Now Hiring: Office Support Specialist**
**Fulltime at HQ - Bozeman, Montana**
We are looking for an Office Support Specialist to join a dynamic engineering team to help us deliver quality products to our customers. Our cutting-edge products are used in medical and research facilities to expand human knowledge in neuroscience and neurology.
**Responsibilities:**
* Facilitate Office Maintenance and Receptionist Tasks
* Set a professional first impression for all incoming callers, visitors, and customers.
* Become proficient operating computer-based multi-line phone system and be able to answer and accurately direct incoming calls while providing exceptional customer service.
* Transfer calls to appropriate individuals and their voice mails. Take messages as necessary and follow through with delivery of them.
* Greet visitors and have them sign-in upon arrival and out upon departure as well as providing them with a security badge or an escort into the building if necessary. In addition, will maintain the visitor log sheets.
* Updating Company office calendar with events and holidays
* General Filing
* Maintain credibility and integrity with respect to confidential matters by following a Human Resources-like confidentiality mindset.
* Processing and distributing mail
* Serve as back-up for preparing and distributing greeting cards to department managers (birthday, farewell, get well soon, etc.) for their EEs, in advance of the actual date.
* Greeting visitors and sign them in upon approval
* Running Company-related errands
* Manage all hospitality responsibilities for internal customers, including but not limited to food and beverage set up/ordering, pick up of items and clean up
* Contacting building service vendors (ie., phone system, printers, utilities, cleaning services) as needed for maintenance or problems
**2) Customer Relations (back-up)**
* Maintain customer and potential customer database
* Enter and confirm incoming Purchase Requests
* Assist Sales by providing and preparing various required documents upon customer request (i.e. vender registration forms or paid invoices)
* Process shipping documentation from inventory to the accounting software
* Prepare various reports as needed
**Qualifications**
* Professional business appearance and presentation
* Excellent phone etiquette
* Excellent organizational and prioritization skills
* Excellent verbal and written communication skills, with exceptional interpersonal communication skills
* Knowledge of MS Word and Excel, with strong keyboard skills
* Ability to work independently on assigned tasks as well as to accept direction on given assignments
* Strong desire to provide exceptional customer service to internal and external customers
* Experience with QuickBooks preferred
* Experience in budgeting and planning
* Background in purchasing, inventory, planning, and MRP systems
* Drivers License
**Required Skills**
* Ability to operate computer spreadsheet software programs
* Ability to operate in a changing environment
* Strong planning, organizational, and analytical skills
* Strong professional and interpersonal skills
* Excellent verbal/written communication skills
* Problem solving and reconciliation skills
**Desired Skills:**
* Previous experience with general ledger accounting
* Prior receptionist experience
* Outgoing, helpful personality
* Being a team player. We look for engineers for whom no job is too small. We work together as a team to provide the best possible experience for our customers.
* Interested in learning. We want engineers who are curious to understand the how and the why of what they do, who are aware and thinking about how their code interacts with the operating system, and generally interested in the problem space. Our engineers need to be good mentors to their fellow teammates and open to be mentored.
* Passion for testing. In our development process, every engineer is responsible for the quality of the product. This requires that everyone is focused on producing code that is easily testable, modular, and correct. As engineers, we are responsible for unit, functional, and system-level testing.
* Focus on quality. Neuralynx products are the best in the field, and our customers demand the best. Our engineers are constantly focused on quality, whether it is consumer software, internal utilities, or engineering infrastructure. We desire to work with teammates who wont hesitate to speak up when they see inefficiencies that can be improved or technology adoptions that can aid in our efforts.
**About the Company**
Neuralynx is an industry pioneer and leader in neuroscience electrophysiology research tools: specialized, customizable hardware and software data acquisition systems used to measure neural signals down to the individual nerve cell activity!
Neuralynx supports over 1,000 Data Acquisition Systems worldwide at universities, research institutions, and hospitals, including MIT, UCLA, Mayo Clinic, Yale Medical Center, University of Bonn, Max Plank Research Institute, and RIKEN Research Institute.
**About the Location**
Neuralynx is located in beautiful Bozeman, MT. Bozeman offers excellent outdoor activities and sports such as skiing, hiking, fishing, hunting, mountain biking and running. Housing is affordable with a moderate cost of living, and the people are friendly and honest.